Customer Services Cost Recovery Officer Waverley Court

DescriptionCustomer Service & Cost Recovery OfficerWaverley CourtSalary 29173 - 33287Hours: 36 per weekWe are seeking to recruit aCustomer Service and Cost Recovery Officerto support the financial processes within our High-Rise Management and Investment (HRMI) Team. The HRMI team provides a range of services focused on the high-rise domestic buildings whereby the Council are majority or minority owners.Duties include processing invoices and purchase orders verifying liability and ownership managing factoring fee charges and maintaining accurate records.You will liaise with internal teams external stakeholders and the public to provide clear information and have an excellent level of customer service in line with our service area objectives. As a Customer Service and Cost Recovery Officeryou will be expected to exercise the Councils core behaviours of respect integrity and flexibility.The successful applicant must be educated to SVQ Level 3 or equivalent or have experience relating to finance and customer focussed tasks with highly developed interpersonal skills.If you think you may have the right skills and experience we would love to hear from you. If you have any questions or would like to discuss the post please contact As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh we want to make sure that were bringing the best people into our roles not just in their skills and experience but also in their approach to work.To help achieve this were changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect Integrity and Flexibility into your ways of working.Were committed to creating a workplace culture where all our people feel valued included and able to be their best at work and we recognise the benefits that a diverse workforce with different values beliefs experience and backgrounds brings to us as an organisation.You can find out more on Our Behaviours web pageOur Behaviours The City of Edinburgh CouncilOur salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.Happy to talk flexible working.Follow us on Twitter at @edincounciljobsView Customer Services Cost Recovery Officer Job DescriptionResponsibilitiesExperienceAbility to demonstrate a high level of accuracy when dealing with large volumes of customer accounts within an environment where meeting tight timescales and targets are essential. Customer care experience ability to deal with telephone callers and must be able to deal sensitively effectively and efficiently with enquiries from members of the public. Experience of working with computer systems records and data collection using databases word processing and spreadsheet packages. Experience of working within a financial and/or administrative office environment.Knowledge skills and understandingKnowledge of financial services budgets people and project management. Numerate and literate with excellent IT skills and the ability to communicate effectively and clearly in a positive and open way. Ability to demonstrate a high level of accuracy when dealing with large volumes of customer accounts within an environment where meeting tight timescales and targets are essential. Able to communicate effectively at all levels both verbally and in writing and able to demonstrate an ability to analyse complex issues assess their business impact and resolve these effectively.QualificationsEducated to SVQ level 3 or equivalent or experience relating to finance and customer-focused tasks with highly developed interpersonal skills.Job specific requirementsThe post holder will have access to sensitive information contained in documents. Confidentiality must be maintained at all times. Use own initiative to examine in many cases conflicting unclear information to ascertain the correct action. Reporting of financial trends and analysis relating to payments made recharges to owners and the recovery of monies due - highlighting any areas of concern to management on a regular basis. Making suggestions and recommendations to management resulting from the analysis of data to ensure risks are identified at the earliest opportunity and make suggestions for service improvementsRequired Experience:Unclear Seniority Key Skills Internship,Deputy,Elevator Maintenance,Jms,Animal Charity Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 29173 - 33287