Client Service Manager

2 months ago

Peterborough, United Kingdom Aon Full time
Client Service Manager - Commercial, Peterborough

We're Hiring
Are you a strong leader that can drive our team of Client Service Advisor's to success? Are you looking for a challenging and exciting role with a global, leading Insurance Broker? Aon's Peterborough Advisory team may have the opportunity you are looking for

Aon's UK Retail business are currently recruiting a Client Service Manager to join our team based in our Peterborough Office. This role is a hybrid role - with the flexibility to divide your time between the office and home-based working.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Advisory: Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between £10,000 and £250,000. Advisory clients typically require tailored insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries. Responsible for: Leading a team of Client Service Advisers and/or Client Service Specialist(s) and for effectively and efficiently handling service levels expected by clients in Advisory. To work with Client Service Advisors / Specialists and Business Service Support to ensure the highest level of service to each assigned Client
Key Accountabilities: Client Service Delivery
  • Ensuring the delivery of a co-ordinated and handled high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products
  • Liaise effectively with Client Managers and the HOO to ensure client needs are met and concerns raised and addressed/remedied.
  • Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company
  • Assist in driving change in their location, allocating resources where necessary
  • Liaising with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained
  • Ensuring that file reviews are carried out in accordance with sign-off and ongoing supervision of staff and leading improvement.
  • Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
People Management
  • Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place.
Comply with regulatory and other standards as directed by line management.
  • Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
  • Take ownership of problems and their resolution, seeking assistance where necessary
Identify improvements in Client risk & insurance programme design.
  • Identify potential improvements in programme design for Clients and make recommendations to Head Client Service Manager
  • Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers
  • Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
How this opportunity is different: This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the Client Service Team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The Peterborough office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Client Service Manager in UK. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months. There will be opportunity to connect with and learn from colleagues around the business as you play your role in Delivering Aon United to our clients.
Skills and experience that will lead to success
  • ACII or equivalent is preferred but not essential
  • Insurance experience is a must, ideally gained at an insurance broker
  • Proven experience in Managing high performing Teams
  • Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
  • Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
  • Organised, with the ability to prioritise work, delivering accurately and on time
  • Embrace change and react positively
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#LI-JV2
#LI-HYBRID

2548687

  • Client Services Associate

    5 months ago

    Peterborough, United Kingdom Buckles Solicitors Full time

    **Come and join our team**: Buckles Solicitors LLP is an award-winning firm, that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally. Delivering effective and cost-efficient legal solutions from our offices based in Bristol, Cambridge, London,...

  • Insurance Client Service Leader

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Aon Full time

    Client Service Manager – CommercialWe are looking for a strong leader to drive our team of Client Service Advisors to success. The ideal candidate will have a passion for delivering high-quality, innovative client service in the commercial insurance sector.Aon's UK Retail business is currently recruiting a Client Service Manager to join our team based in a...

  • Client Relationship Manager

    1 month ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a Client Relationship Manager to drive revenue growth and ensure customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients to ensure their needs are met.Identify and develop new business opportunities with potential clients.Prepare and deliver tailored presentations and proposals to...

  • Client Relationship Manager

    4 weeks ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met.Identify and develop new business opportunities with potential clients.Prepare and deliver tailored presentations and proposals to...

  • Insurance Client Manager

    5 months ago

    Peterborough, United Kingdom Aon Full time

    Insurance Client Manager (Peterborough) We are hiring! Aon Peterborough welcomes your application for our Client Manager/Account Executive vacancy. The successful candidate that joins our team will have an established portfolio of large mid-market Advisory clients to manage, with exciting opportunities to nurture and grow those relationships, whilst...

  • BMS Commissioning Engineer

    1 month ago

    Peterborough, United Kingdom Client Full time

    BMS Commissioning Engineer £40,000 - £45,000 (DOE) + Holidays + Pension + Training + Progression + Excellent Company Benefits such as a company vehicle and bonusses Mainly East Anglia and Home CountiesDo you have some experience of working on BMS systems such as Schneider Electronics or Priva? Are you looking for a role within a family run company...

  • Business Development and Client Services Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals in Peterborough is seeking a Business Development and Client Services Specialist to join our growing team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to meet client needs, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and...

  • Hobart Service Account Strategist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom HOBART Service UK Full time

    Job Opportunity: National Account ManagerHobart Service is seeking a skilled National Account Manager to drive customer success and growth in our national accounts.This role demands a blend of strategic foresight, relationship-building excellence, and commercial acumen. As the principal contact for all commercial matters, you will spearhead collaborations...

  • Client Relationship Manager

    4 weeks ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals in Peterborough.Key Responsibilities:Manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Develop strategies to meet client needs and drive long-term business growth.Identify new...

  • Client Relationship Manager

    2 months ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a highly skilled and experienced Account Manager to join our team at beBee Professionals in Peterborough. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key...

  • Client Success Manager

    3 days ago

    Peterborough, Peterborough, United Kingdom Wikimotive Full time

    About Wikimotive:Wikimotive is a dynamic and innovative digital marketing agency that is passionate about helping automotive clients succeed. Our team is dedicated to delivering exceptional results-driven marketing solutions that drive real business growth.We are seeking a highly skilled Client Success Manager to join our team and help us achieve our...

  • Client Relationship Manager

    2 days ago

    Peterborough, Peterborough, United Kingdom Insite Energy Limited Full time

    About Insite Energy LimitedEstablished in 2009, Insite Energy is a dynamic and fast-growing company that delivers services to heat network suppliers in the UK.Salary & BenefitsThe salary for this role ranges from £30,000 to £42,000 per annum, depending on experience. The benefits package includes 25 days of holiday leave per year, plus English bank...

  • Client Services Administrator

    5 months ago

    Peterborough, United Kingdom BCA Full time

    **_Job Role - Client Services Administrator (Part Time)_** **_Salary - £10.62 an hour (£13,843 a year)_** **_Location - Peterborough_** **_Working Hours - 25 hours per week Monday to Friday 08:45-14:30_** **_Type of Employment - Permanent_** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just a normal...

  • Service Delivery Manager

    4 hours ago

    Peterborough, Peterborough, United Kingdom idverde Uk Full time

    Job Description:We are seeking a highly skilled Service Delivery Manager to lead our team in Peterborough, UK. This is an excellent opportunity for a seasoned professional to oversee service delivery for contracts worth over £1 million.In this role, you will be responsible for managing the successful delivery of our operations, encompassing contract...

  • Service Delivery Manager

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Voyage Care Ltd Full time

    Registered Service Manager - Market Deeping/PeterboroughVoyage Care Ltd is seeking a highly skilled Service Delivery Manager to join our team. As a Registered Service Manager, you will be responsible for managing our services in Market Deeping and Peterborough, ensuring that our clients receive the highest level of care and support.As a key member of our...

  • Commercial Relationship Manager

    3 weeks ago

    Peterborough, Peterborough, United Kingdom HOBART Service UK Full time

    Unlock Your Potential as a National Account Manager at HOBART Service UKHOBART Service UK is seeking a highly skilled National Account Manager to join our elite team. As a champion of the prestigious HOBART and ITW brands, you will be responsible for nurturing and maintaining strong, trusted relationships with stakeholders and customers across national...

  • National Account Manager

    4 weeks ago

    peterborough, United Kingdom HOBART Service UK Full time

    Exciting Career Opportunity: National Account Manager at Hobart Service! Join Our Elite Team - Unleash Your Potential! Are you ready to champion the prestigious Hobart and ITW brands? Hobart Service is seeking a dynamic National Account Manager (NAM) who is a master at nurturing and maintaining strong, trusted relationships with stakeholders and customers...

  • National Account Manager

    4 weeks ago

    Peterborough, United Kingdom HOBART Service UK Full time

    Exciting Career Opportunity: National Account Manager at Hobart Service!Join Our Elite Team - Unleash Your Potential!Are you ready to champion the prestigious Hobart and ITW brands? Hobart Service is seeking a dynamic National Account Manager (NAM) who is a master at nurturing and maintaining strong, trusted relationships with stakeholders and customers...

  • National Account Manager

    3 weeks ago

    Peterborough, United Kingdom HOBART Service UK Full time

    Job Description Exciting Career Opportunity: National Account Manager at Hobart Service! Join Our Elite Team - Unleash Your Potential! Are you ready to champion the prestigious Hobart and ITW brands? Hobart Service is seeking a dynamic National Account Manager (NAM) who is a master at nurturing and maintaining strong, trusted relationships with...

  • Private Client Lawyer

    3 weeks ago

    Peterborough, United Kingdom CV-Library Full time

    Private Client Solicitor – Wills, Trusts & Probate Peterborough £40,000 - £60,000 A reputable law firm is seeking a qualified Solicitor specializing in Wills, Trusts, and Probate to join their team. The ideal candidate will have experience in inheritance tax planning and providing professional, empathetic client support. This position...