2nd Line Helpdesk Support Specialist

3 weeks ago

London, United Kingdom Chapman Tate Associates Full time

2nd Line Helpdesk Support SpecialistLocation: Onsite – London, VictoriaSalary: £40,000 per annumStart Date: ASAPEmployer: Global Leading IT ConsultancyAbout the RoleChapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast-paced environments and is confident supporting diverse users within a consultancy-driven setting.You will act as a key escalation point for technical issues, ensuring high-quality support, timely resolution, and exceptional communication always.Key ResponsibilitiesProvide 2nd line technical support for onsite users, escalating complex issues where required.Install, configure, and maintain hardware, software, and systems.Troubleshoot and support internet protocol–related issues.Support database applications and diagnose application-related errors.Manage tickets and ensure issues are resolved within agreed SLAs.Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries.Collaborate with wider IT te...

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