Customer Success Executive

6 days ago


Woking, United Kingdom Faith Recruitment Full time

Customer Success ExecutiveWoking£25,00016 Month FTC An international, successful business based in Woking are seeking a customer focused individual that is looking to work for a company that offer: 26 days holiday + Bank, Free Parking, Flexi working and an early finish on a Friday, this varied role is the heart of the business, you will offer clients the highest level of customer care in a varied role where you will be encouraged to grow and develop with the business. DutiesBe a lead point of contact at head office for all clients Handle customer enquiries via telephone, email and any other form of contactBuild and maintain strong relationships with both clients and the wider teamsProvide timely and accurate information and pricing to customers Ensure accurate and timely processing of customer orders and enquiriesMaintain efficient and accurately log informationEnsure that customer complaints are logged and that feedback from customer is shared with the wider businessDiscuss and process customer returnsMake sure company policy is adhered toHelp to develop internal company processes to ensure efficiency can be maintainedProgress late deliveries with our various operations departments via the planning team SkillsOffice based customer service experienceA confident user of Outlook, Excel, Word, PowerPointMaintain fantastic customer service skill and communication skills, written and verbalBe highly numerateA confident and clear communicatorWork well under pressureHave excellent administration skills Please apply for further information and the chance to be considered for this great opportunity



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