Client Success Manager

2 months ago

Woking, United Kingdom FE fundinfo Full time

Are you passionate about helping clients achieve success and building long-lasting relationships?
As a Client Success Manager at FE fundinfo, you will have the opportunity to accompany our customers on their journey and ensure they get the most out of our innovative products.

In this role, you will focus on creating a lasting impact for our clients by proactively looking out for their business needs and suggesting solutions that drive success. You will be the vital link between our products and the customer’s goals, helping to ensure they receive maximum value from our services. This is an exciting opportunity to develop your expertise and build strong client partnerships in a collaborative and supportive environment. The role is hybrid, 1 day per week in the office.

Your key responsibilities as a Client Success Manager will include:

  • Accompanying customers as they transition from sales prospects to active users of our products.
  • Focusing on customer loyalty and building close long-term relationships.
  • Proactively identifying and addressing potential issues to keep customers succeeding with our products.
  • Keeping up to date with our range of products and understanding customers' needs to make relevant suggestions and recommendations.
  • Monitoring customer engagement to ensure they consistently use our products and services and derive the most value.
  • Coordinating with internal teams to connect customer needs with our product development strategy.

You will need the following experience and skills to join us as a Client Success Manager:

  • You must have solid customer success experience within the finance industry.
  • You will possess excellent presentation and communication skills.
  • You should have the ability to influence, negotiate, and persuade effectively.
  • You must have strong relationship-building skills.
  • You will need to be diligent, self-motivated, and able to work under pressure.

FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe, and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

At FE fundinfo, we offer a dynamic and inclusive work environment where your contributions are valued. We embrace flexible hours and hybrid work options, allowing you to achieve a work-life balance. Additionally, we provide opportunities for learning and development through team events and professional growth initiatives.

Benefits:

  • 25 days of annual leave with the option to buy an extra 5 days each year.
  • Benefit from enhanced paternity, maternity, and shared parental leave.
  • Secure your future with our pension scheme.
  • Advance your career with sponsored learning and development, including formal qualifications.
  • Comprehensive health coverage to keep you and your family protected.
  • Stay fit with discounted gym memberships.
  • Take advantage of the Bike to Work scheme for eco-friendly commuting.
  • Keep your eyes sharp with eye care and flu jab services.

Apply now and we'll aim to get back to you with feedback within 5 working days.

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