Head of Customer Experience
3 weeks ago
Our client is looking for an experienced Head of Customer Experience to oversee all aspects of customer interactions across online, telephone, showroom, and installation touch points, ensuring consistency, efficiency, and excellence. This role involves strategic planning and operational leadership to enhance customer satisfaction and loyalty. Client Details Michael Page is happy to announce that our client's company operates the Southampton location and within the leisure, travel, and tourism industry, focusing on providing top-tier services to its clients. They are committed to delivering excellence and innovation in their offerings, ensuring customer satisfaction remains at the core of their operations. Description The key responsibilities for the Head of Customer Experience role are: Develop and implement strategies to enhance the customer experience journey. Lead and manage the customer service team to achieve operational excellence. Monitor customer feedback and drive continuous improvement initiatives. Collaborate with other departments to ensure seamless service delivery. Analyse customer data to identify trends and areas for improvement. Establish and maintain high standards of customer service across all touch points. Manage budgets and resources effectively to meet business objectives. Report on performance metrics and contribute to strategic decision-making.Profile A successful Head of Customer Experience shou...
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Head of Customer Experience
2 weeks ago
Southampton, United Kingdom Intelligent People Full time £150 - £200Head of Customer Experience | £85–95k | D2C | SouthamptonScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.A rapidly scaling D2C organisation is seeking a Head of Customer Experience / Head of CX to shape and elevate its end-to-end customer journey as the business...
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Head of Customer Experience
2 weeks ago
Southampton, United Kingdom Michael Page (UK) Full time £150 - £200OverviewGreat opportunity to more a business forward and grow even moreWell established business based in SouthamptonAbout Our ClientA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Michael Page is happy to announce that our client's company operates the Southampton location...
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Head of Customer Experience
1 week ago
Southampton, United Kingdom Page Personnel Full time £150 - £200Key HighlightsRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Great opportunity to be more business forward and grow even moreWell established business based in SouthamptonAbout Our ClientMichael Page is happy to announce that our client's company operates the Southampton...
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Head of User Experience Design
2 weeks ago
Southampton, United Kingdom University of Southampton Full time**2096822CD** The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience. **About the role** This is a hugely exciting opportunity for a passionate **Head of User Experience (UX) Design**, who enjoys...
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Head of Customer Experience
2 weeks ago
Southampton, United Kingdom Page Personnel Full time £150 - £200A well-established leisure and tourism company based in Southampton is seeking a Head of Customer Experience.Check out the role overview below If you are confident you have got the right skills and experience, apply today.This role involves developing strategies to enhance customer journeys, leading a customer service team, and driving operational...
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Customer Service Advisor
5 days ago
Southampton, United Kingdom Customer Management Resourcing Full timeCustomer Service Advisor - Hedge End (SO30) Free shuttle bus from Southampton central £23,400 per annum + bonus opportunities We’re recruiting for a customer focused individual to join the Customer Support team for our global automotive client on a full time, permanent basis. This role offers genuine career opportunities for someone looking for long...
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Head of Customer Services
2 weeks ago
Southampton, United Kingdom Message Direct Full time**Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...
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Customer Experience Advisor
5 days ago
Southampton, United Kingdom Moove Europe Full timeWe have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group on a fixed term basis with an opportunity to become permanent. Working full-time Mon-Fri (8:30-5:30 /8:00-5:00) 40 hours per week, fully office based. WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in...
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Customer Experience Advisor
2 weeks ago
Southampton, Southampton, United Kingdom Moove Lubricants Full time £18,000 - £30,000 per yearLocation: Southampton, Hampshire, United Kingdom Earnings: £ to £ We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group on a fixed term basis with an opportunity to become permanent. Working full-time Mon-Fri (8:30-5:30 /8:00-5:00) 40 hours per week, fully office based.WP Group (Part of Moove Europe)...
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Head of Customer Service
5 days ago
Southampton, Southampton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £1,080,000 - £1,320,000 per yearThe CompanyA purpose-driven, commercially sharp business where decisions genuinely impact lives.A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key.Backed by serious investment and on a journey to modernise how their services operate.The OpportunityThis is a pivotal leadership role with genuine...