Customer Experience Advisor
5 days ago
We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group on a fixed term basis with an opportunity to become permanent. Working full-time Mon-Fri (8:30-5:30 /8:00-5:00) 40 hours per week, fully office based. WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Customer Experience Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company’s goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. Responsibilities include: Deliver outstanding customer service across calls and email, meeting agreed service level targets Respond to enquiries promptly and consistently within agreed timeframes. Drive sales to new and existing customers, achieving targets while delivering an exceptional customer experience. Work closely with Sector Specialists to support promotional campaigns and help position WP Group as a leading industry expert. Manage customer orders proactively, collaborating with internal teams to ensure a smooth and positive customer journey. Identify opportunities on every inbound and outbound call, using strong sales skills and product knowledge to offer the right solutions. Use the CRM system to plan daily activity, maintain strong customer contact and re-engage lapsed accounts. Act as the customer champion, supporting continuous improvement and suggesting smarter ways of working. Skills required: Determined, Enthusiastic and Reliable Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office Strong communicator with the ability to influence and negotiate effectively What we offer you: Life assurance 4 x basic salary Contributory pension (4.5% Employee and 4.5% Employer) #J-18808-Ljbffr
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Customer Service Advisor
5 days ago
Southampton, United Kingdom Customer Management Resourcing Full timeCustomer Service Advisor - Hedge End (SO30) Free shuttle bus from Southampton central £23,400 per annum + bonus opportunities We’re recruiting for a customer focused individual to join the Customer Support team for our global automotive client on a full time, permanent basis. This role offers genuine career opportunities for someone looking for long...
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Customer Advisor
1 week ago
Southampton, United Kingdom Switch Advisor Consultants Full time**Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...
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Customer Advisor
5 days ago
Southampton, United Kingdom Switch Advisor Consultants Full time**Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...
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Customer Experience Advisor
2 weeks ago
Southampton, Southampton, United Kingdom Moove Lubricants Full time £18,000 - £30,000 per yearLocation: Southampton, Hampshire, United Kingdom Earnings: £ to £ We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group on a fixed term basis with an opportunity to become permanent. Working full-time Mon-Fri (8:30-5:30 /8:00-5:00) 40 hours per week, fully office based.WP Group (Part of Moove Europe)...
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Customer Experience Advisor
7 days ago
Southampton, United Kingdom DFS Furniture Full timeAs a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a...
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Customer Representative
2 days ago
Southampton, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Southampton. We are professional, collaborative and engaging. Our work environment includes: - Growth opportunities - Wellness programmes - Regular social events - Casual work attire **Customer Representative** **Overview** **Duties and responsibilities** **Provide top-notch customer service while...
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Southampton, United Kingdom Ted Experience Full timeTed Experience have an exciting opportunity for a Product Sales Advisor to join our innovative high performing and fast paced team. Working with a world leading organisation to promote a revolutionary heated tobacco product which is scientifically proven to be 95% less harmful than traditional cigarettes. This role is more than just sales its about changing...
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Southampton, United Kingdom Ted Experience Full timeTed Experience have an exciting opportunity for a Product Sales Advisor to join our innovative high performing and fast paced team. Working with a world leading organisation to promote a revolutionary heated tobacco product which is scientifically proven to be 95% less harmful than traditional cigarettes. This role is more than just sales its about changing...
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Office-Based Customer Experience
2 weeks ago
Southampton, United Kingdom Moove Europe Full timeA premier fuels distribution company is seeking a Customer Experience Advisor to provide outstanding service and support sales initiatives. This office-based role in Southampton requires previous experience in a fast-paced environment and strong interpersonal skills. The ideal candidate will thrive on building relationships and achieving sales targets while...
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Customer Service Advisor
1 week ago
Southampton, United Kingdom Clearwater People Solutions Ltd Full timeOur client, a leading nationwide service provider is currently recruiting for a Customer Service Advisor to join their growing, professional team supporting their call center, ensuring excellent customer service throughout. **Key benefits for the Customer Service Advisor**: - 23 days holiday plus bank holidays, rising to 28 days - Discounts and savings...
