Head of Fulfilment
2 weeks ago
Due to expansion, we are looking for a Head of Fulfilment to oversee and manage the sales order management process, to include the team and all the procedures as well as our 3PL warehouse operation. As Head of Fulfilment, you will be a forward-thinking problem solver, with proven experience of developing a team and collaborating with external partners to ensure the order management process is smooth running, efficient and cost effective
Overview of the role
To be responsible for the end-to-end control of the sales order fulfilment process from receipt of order, processing through the warehouse through to delivery. The ideal candidate will also be responsible for managing sales order coordinator team, and for collaborating with external partners such as our 3PL. Ultimately, we are looking for someone who can ensure sales orders are fulfilled as quickly, accurately, and cost-effectively as possible.
Role and Responsibilities
- To manage the day-to-day function on the Operations Team, including import and export orders, stock availability and all related queries regarding pricing and delivery dates
- Managing a team of customer and sales coordinators, acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Oversee the order fulfilment activities, including order processing, picking, packing, and shipping preparation
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