Operational Co-Ordinator
12 hours ago
Are you passionate about providing good customer service?
Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction?
If so, this unique 12 month fixed term contract within the Customer Service team at the University of Salford could be the right one for you.
A little bit about Customer Services The Customer Serviceteam is part of the Student Administration team andis responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees.
Customer Service also provides a front facing service to all students in the askUS referral lounge in University House and manages student queries through email and telephony channels.
The Customer Service department is divided up into three teams which are Student Records, Events (Registration and Graduation) and Fees & Awards and are each headed up by a Customer Service Manager.
This role would sit within the Events team.
At the very heart of the Customer Service team is the desire to provide service excellence to all students or to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.
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