Customer Excellence Manager
Found in: Talent UK 2A C2 - 2 weeks ago
Customer Excellence Manager / Full time / Permanent / Hybrid
Our client, a leading and global insurance organisation, are seeking a Customer Excellence Manager to join them on a full-time permanent basis. You will be responsible for overseeing and managing the senior leadership team within Quality Auditing. Within this role you will play a crucial role in driving the highest standards across all areas.
Role and Responsibilities:
- Work with Team Managers in a collaborative and motivating way and ensure team performance is maximised
- Identify process and procedure improvements
- Drive consistency within customer service
- Ensure KPI’s are achievable with customer principles embedded in every process, whilst continuing to
- Create a positive environment by where you seek out opportunities to congratulate staff for high performance
- Oversee and develop the implementation of quality assurance processes and ensure regulatory compliance is adhered to
- Effective management of the complaints handling process
- Work closely with the technical team to facilitate change and enhance existing systems
- Ensure you work closely with the credit risk team to assess and manage risk strategies and ensure the companies financial interests are protected
Essential Skills:
- Previous experience in managing management with large groups of technical employees
- Solid understanding of people, process and technology drivers in operations
- The ability to work in an everchanging and extremely fast paced environment
- Interested in successful outcomes and effective personal development
- Drives successful results
- Always putting the customer first and ensuring that this is business priority
- Previous experience in the financial services industry is desirable
- Previous experience in managing multiple managers with large teams
Package:
- £75,000 basic salary
- Annual bonus
- Excellent benefits including private healthcare
- 25 days holiday plus bank holidays
- Hybrid working
-
Customer Success Specialist
5 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Weekend Part-time Administrator
2 weeks ago
London, United Kingdom Educate Excellence Full timeJob Specification**:Part-time Weekend Admin Assistant** Company**:Educate Excellence** Location**:Norbury, SW16** Position: Part-Time Weekend Admin Assistant Minimum hours: Saturday (8.30am to 4pm) and Sunday (9.30am to 5pm) Preferable: if you can work one additional day in the week (any of the weekdays, 3.30pm to 9pm). Pay Rate: £11.50 per...
-
Evenings Part-time Administrator
5 days ago
London, United Kingdom Educate Excellence Full timeJob Specification**:Part-time Evenings Administrator** Company**:Educate Excellence** Location**:Norbury, SW16** Position: Part-Time Evenings Administrator Minimum hours: any two evenings of the weekdays (3.30pm to 9pm) Preferable: if you can work one additional day in the week (Saturday (8.30am to 4pm) or Sunday (9.30am to 5pm). Pay Rate: £11.50 per...
-
Senior Program Manager, Customers and Operators Excellence team
Found in: Talent UK C2 - 1 day ago
London, United Kingdom Amazon UK Services Ltd. Full timeWe are looking to hire a motivated, innovative, customer-obsessed, high-ownership and data-driven Program Manager to support the operational excellence and scaling up within Amazon Freight Operations.As a Program Manager of Customers and Operators Excellence team, you will be responsible for short-term and long-term labor planning and continuous productivity...
-
Assistant Producer, Digital National Theatre
1 week ago
London, United Kingdom International Arts Manager Full timeJob Summary We are looking for a Assistant Producer to join the National Theatre Digital Team. Job Description The Programming Team finalise programming for filming and distribution of productions across cinema, streaming and television. They are the first point of contact and manage relationships with Producers, Artists and all Rightsholders; securing...
-
Program Manager, Customers and Operators Excellence team
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve...
-
ServiceNow Engagement Manager
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeJob Description ENGAGEMENT MANAGER Location: UK **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Engagement...
-
Client Service Executive
5 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...
-
London, United Kingdom Amazon Full timeJob ID: 2596109 | Amazon UK Services Ltd. - Relevant experience leading cross-functional programmes or projects using project-management methodologies - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience leading complex projects with a wide range of stakeholders, including your peers and...
-
Customer Management Manager
2 weeks ago
London, United Kingdom Figma Full timeAs a French-speaking Customer Enablement Manager, you’ll partner closely with Enterprise Account Executives and lead both 1:1 time-bound engagements as well as ongoing 1:many engagements all designed to help ensure our customers are successfully adopting Figma at critical stages of their lifecycle. You will demonstrate deep product knowledge, workflow...
-
Operational Excellence Manager
2 weeks ago
London, United Kingdom Bakkavor Group Full timeOperational Excellence Manager Meals London -Elveden Park Royal Competitive salary and benefits package Monday - Friday 8.30am - 5pm About Us We're the biggest name you've never heard of. You've probably eaten our food- you just didn't realise it. Because as global leaders in the fresh prepared food industry with over 19,000 employees, we create...
-
London, United Kingdom International Arts Manager Full timeJob Summary LSO Discovery is seeking a motivated arts administrator to take on the role of Discovery Choral and Concerts Coordinator. Job Description The role coordinates work across LSO Discovery’s orchestral concerts for young people and communities, including the Key Stage concerts for schools, Family concerts, and the Discovery Showcase, and...
-
Customer Experience Manager- Customer Care
Found in: Jooble UK C2 - 2 weeks ago
London, United Kingdom Healthera Full timeCustomer Experience Manager Healthera is looking for an enthusiastic and proactive Customer Experience Manager who can deliver outstanding support to our pharmacy partners and their patients. You and your team will be the first point of contact for our B2B and B2C customers, and you will be expected to deliver an excellent customer experience every step of...
-
Customer Experience Manager- Customer Care
2 weeks ago
London, United Kingdom Healthera Full timeCustomer Experience Manager Healthera is looking for an enthusiastic and proactive Customer Experience Manager who can deliver outstanding support to our pharmacy partners and their patients. You and your team will be the first point of contact for our B2B and B2C customers, and you will be expected to deliver an excellent customer experience every step of...
-
Customer Liaison Manager
1 day ago
London, United Kingdom Approach Personnel Ltd Full timeApproach Personnel are working in partnership with a 5*, regional new homes developer who are recruiting for a Customer Liaison Manager, responsible for leading the regional customer relations team, including Customer Care Coordinators and Technicians, to deliver a 5* customer experience. My client are looking forsomeone is who are able to support their...
-
Senior Operational Excellence Manager
2 weeks ago
London, United Kingdom Randstad Sourceright EMEA B.V. Full timeabout Randstad Sourceright Randstad Sourceright (RSR) is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Randstad Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce....
-
Operational Excellence Manager
Found in: Talent UK 2A C2 - 5 days ago
London, United Kingdom Focus Management Consultants Full timeElevate your career by stepping into a pivotal CI role for a well-established FMCG business, where your expertise in operational excellence will be the catalyst for transformative change.As Operational Excellence Manager, you will drive a culture of continuous improvement that will shape the future of this companies production processes.This role places you...
-
Operational Excellence Manager
Found in: Whatjobs ES C2 - 5 days ago
London, United Kingdom Focus Management Consultants Full timeElevate your career by stepping into a pivotal CI role for a well-established FMCG business, where your expertise in operational excellence will be the catalyst for transformative change.As Operational Excellence Manager, you will drive a culture of continuous improvement that will shape the future of this companies production processes.This role places you...
-
Customer Success Manager
19 minutes ago
London, United Kingdom ReCulture Full time* Customer Success Manager - £35,000 - £40,000 + Bonus - Liverpool or London (Hybrid working) Customer Success Manager What: Customer Success Manager Where: London OR Liverpool (Hybrid working) **Salary**: £35,000 - £40,000 + bonus The company: My client is one of the most respected and growing independent advisories on the smarter use of Geospatial...
-
Customer Success Manager
1 day ago
London, United Kingdom Kameo Recruitment Ltd Full time**Salary**: £30,000 - £35,000 **Hours of work**: Full-time, office based **Company benefits**:Attractive Bonus Schemes, Performance Bonus, Company pension, Team excursions Kameo Recruitment is recruiting for a tech-savvy, client-focused **Customer Success Manager**to take a leading role in delighting clients and boosting client outcomes at key accounts....