Senior Program Manager, Customers and Operators Excellence team

2 weeks ago

London, United Kingdom Amazon UK Services Ltd. Full time
We are looking to hire a motivated, innovative, customer-obsessed, high-ownership and data-driven Program Manager to support the operational excellence and scaling up within Amazon Freight Operations.
As a Program Manager of Customers and Operators Excellence team, you will be responsible for short-term and long-term labor planning and continuous productivity improvement of Amazon Freight operators, implementing the strategic vision that meets our customers’ needs and business performance goals. A successful candidate shall be a big thinker who is highly analytical and customer focused with a track record of delivering innovation. The Program Manager must be able to Think Big and Dive Deep, and be skilled at managing multiple priorities, and communicating effectively with stakeholders of all levels. The ideal candidate will be highly detail and task oriented, have a high level of technical/system acumen, be comfortable in a fast-paced, multi-tasked, high-energy environment.

Key job responsibilities
• Fully own Amazon Freight Operations labor planning workstream, create innovative solutions using data and constantly improve labor planning modelling while ensuring alignment with business strategy and balancing with tactical business needs.
• Take a big-picture approach and proactively drive productivity improvement programs of Amazon Freight Operations teams, deliver independently on agreed targets within agreed timelines
• Own productivity measurement and reporting mechanisms, develop next level of productivity metrics (by shifts, by country, by team), deliver ad hoc productivity reporting and analytical deep-dives.
• Own root cause analysis for any labor or productivity measurement issues, have strong business acumen with experience of managing key performance indicators.
• Work alongside senior leadership and influence diverse stakeholders with different priorities. Spot and assess risks, escalate appropriately. Partnering with commercial, product and finance teams to ensure efficient and on-time program implementation. Impact cross-region teams, interact with Amazon Freight North America and wider Surface Transportation teams in Europe to align on best business practices.
• Effectively communicate program milestones, requirements and vision both verbally and in writing to Amazon Freight leadership and stakeholders.

About the team
Amazon Freight Europe is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

BASIC QUALIFICATIONS

- A degree
- Relevant experience communicating with and influencing a range of different stakeholders including senior management
- Relevant experience in managing large-scale programmes or projects
- Advanced proficiency in verbal and written English

PREFERRED QUALIFICATIONS

- Advanced or master's degree
- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
- Relevant experience working in a supply chain, logistics, or operations environment
- Experience in conceptualising and implementing operational or supply-chain management improvements

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