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CRM Manager

4 months ago

Surrey, United Kingdom 3Search Full time

CRM Manager

Up to £65,000 pro rata

Hybrid- 1-2 days in the office per week in Surrey

6 month FTC


3Search are partnering with a super exciting D2C health and wellness business looking for a CRM Manager to join the team for the next 6 months to cover a maternity leave.


This business is targeting a database of over 150,000 customers and the main focus currently is on retaining the current consumers but offering first-class automation and offers.


The CRM Manager will...

  • Build insight driven customer and contact strategies, ensuring all strategies have a strong business case
  • Run an audit on current automation and understand where improvements need to be made that will ensure they are standing out in a dense market
  • Work closely with wider teams to ensure that customer service is at the heart of the strategy
  • Have a really clear understanding of marketing and CRM campaigns and align these together to create cohesive deliverables
  • Use Klaviyo and Shopify to analyse the CRM and identity any gaps


You will have...

  • Proven experience as a CRM Manager or in a similar customer-centric role either within a CRM agency or at a D2C / eCommerce brand
  • Proficient in using CRM software and tools, Klaviyo will be a bonus
  • Proficient in forecasting of campaigns and ability to develop business case for proposed strategies
  • 5+ years experience in CRM
  • Available to start ASAP


Equal Opportunities:


We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.