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Service Desk Manager
1 month ago
IT Service Desk Manager | | Service Desk Manager | Service Desk | Incident Resolution | Process Improvement | Vendor Management | Desktop Support
An Service Desk Manager is required on a permanent basis for a Housing Association based in Staffordshire. You’ll be responsible for overseeing the IT service desk making sure key SLAs are met and you’ll be part of creating a positive user experience for users.
This is a great opportunity for someone to lead a team whilst for a company that makes a positive impact on it’s local community with no-call.
Role: IT Service Desk Manager
Salary: £42,000
Benefits: 25 days annual leave which rises to 30, no-call, no annual leave taken off over Christmas
Location: Staffordshire and occasional travel to Shrewsbury. 4 days on site
Essential skills:
- Experience leading a service desk team
- Worked to ITIL processes
- Experience meeting SLAs
- Managing a 1st line support team
This is a great opportunity for someone looking to lead a service desk for a company that make a
real difference.
If this role is of interest, please apply with a copy of your up-to-date CV for review.
