Head of Domestic Strategy

About The Role

To support and lead a variety of strategic initiatives, inclusive of playing a pivotal role in building the domestic retail annual/long-term strategic plans. This position is crucial to Ecotricity’s ability to establish its short, medium, and long-term plans in a highly challenging sector. You will need to collaborate with both internal and external stakeholders, and across cross-functional teams in the pursuit and development of domestic growth strategies.

This role will require someone with a combination of technical and softer skills – how you do things is often as important as what you do. The success in this role demands a strong strategic and analytical orientation coupled with exceptional communication skills and behaviours as well as a highly developed collaborative nature.

Vision, energy, enthusiasm and focus are required but also contextual sensitivity and the ability to work effectively across a broad spectrum of people.

Setting Strategy Definition

• Be responsible for bringing together crucial pieces of information such as strategic priorities, competitor performance, operational performance, innovations, markets, etc. from various internal and external sources in order to develop strategic options for propositions which facilitate growth and loyalty within the domestic energy sector.
• Be responsible for spearheading the strategic vision across the domestic business.
• Manage the development of initiatives by playing a lead role in all the planning activities performed establishing and reviewing key strategic priorities and translating them into actionable and tangible plans and presentations.
• Alongside the Chief Customer Officer, internal teams and stakeholders support the strategic planning process to ensure that this process is timely, focused, and value adding and meets the growth and service ambitions of the company.
• Ensure that the strategy planning process highlights existing business issues, making certain that these issues are thoughtfully addressed by the laid-out plans.
• Consult with the Chief Customer Officer on strategic priorities to ensure appropriate consideration of the Group’s goals

Effective Project and Program Management

• Fulfil a business advisory / value enhancement role in supporting the Chief Customer Officer in the development of our strategy to grow the domestic retail arm of the business whilst maintaining our exceptional service and ensuring a key focus on cost to acquire and cost to serve.

Efficient and well managed work processes across the domestic business

• Value for money delivered on all outputs.
• Annual cost reductions in cost to serve and cost to acquire through working collaboratively with the domestic leadership team on strategic growth and delivery plans

Compliance with professional, regulatory, statutory and corporate requirements

• Comply with all regulatory and legal requirements.
• Act ethically and with integrity

About You

The Head of Domestic Strategy will need to be able to demonstrate the following behaviours and competencies:

• Strong leadership and management skills
• Adept at removing the barriers that get in the way of delivering excellent proposition and customer service.
• Identifying and developing domestic propositions that attract new domestic customers and deliver profitable lifetime value to the business, whilst developing our propositions and strategies that support the retention and loyalty of existing customers.
• Creating an environment of trust and empowerment.
• Ensure two-way dialogue with internal teams.
• Finding creative solutions for propositions and customers
• Good listener
• Excellent communication and interpersonal skills
• Self-aware and self-motivated to realise your full potential.
• Inspire others to achieve their full potential.
• Excellent time management skills
• Computer literate
• Articulate, dynamic, energetic and delivery focused.
• Flexible, adaptable and able to work under pressure.
• Ability to take responsibility for your own learning and continuous improvement.
• Ability to represent Ecotricity in a positive and effective manner.
• Take responsibility for managing excellent performance results.
• Exceptionally good analytical skills, an ability to translate raw information into actionable strategies and initiatives.
• A people person who also can lead, inspire, and motivate a cross functional team into consistent performance improvement.
• Passionate about team building and be an outgoing, likable, and relatable individual who forms strong and lasting connections with others.
• Inspire trust and confidence in the business’s leadership and management, who will then be willing to follow strategic insights and directives.

Experience

Essential

• Experience of working and reporting to Boards, collaborating with Senior Leaders and Finance.
• Solid experience of working experience in a corporate strategy position within a fast-paced and dynamic business environment.
• Proven track record on interacting with Senior Management in a highly sensitive and collaborative way to agree the domestic business’ route to market and strategy.
• Proven ability to clearly convey information and instructions, which will determine the effectiveness with which strategies are executed across the Domestic business.
• Experience of building appropriate and effective networks, locally and Group-wide for the benefit of our communities
• Excellent communication skills for the delivery of regular reports and information packs and presentations for the domestic business’s leadership, which must be easily digestible, unambiguous, engaging, informative and convincing.
• Experience of working with insight analysts to create standard analyses such as performance analyses, competitive analyses, market analyses, etc. And use these to inform development of ideas and initiatives that will feed into the domestic retail strategy.
• Extensive experience in the development and implementation of propositions with the domestic energy market or a heavily regulated environment
• Evidence of success in a result driven environment
• Strong presentational and influencing skills.
• Track record of successfully delivering new propositions to market in a competitive and price sensitive environment, that does not increase the cost to serve or acquire and delivers on the long-term financial plans of the business.

Desirable

• Experience of working within the utility space

Qualifications

Desirable

• Graduate in relevant discipline.
• Post graduate qualification in relevant discipline.
• Project Management qualification

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, gym, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.