Training Coordinator

3 weeks ago

Bracknell, United Kingdom Baines Simmons Full time

Do you have experience as a Training Coordinator, including arranging bookings, travel and accommodation for trainers / facilitators? Do you have excellent attention to detail, experience uploading course content and administering information to a booking / CRM system? Are you based within a commutable distance of our Training Academy (RG12 1RW). If so, apply now, as we are looking for an Academy (Training) Coordinator to join our Bracknell based Team.


Baines Simmons offer world leading Aviation Safety Training and Consultancy Services. As part of this we deliver our courses to clients both virtually, in house and from our Bracknell based Training Academy. In this role you will be the coordinator for these courses and manage the Aviation Safety Academy schedule. Interfacing with Sales, Products, Finance, Consultants (full time trainers), Associates (part time trainers), Marketing and 3rd party suppliers, you will coordinate all activities to ensure the successful planning and delivery of the Academy training schedule. You will use your proactive commercial awareness and consider business priorities when assigning Consultants and Associates to sessions, keeping overall utilisation in mind to avoid fatigue.


You will also gather feedback from delegates, ensure the CRM system is up to date and manage the certification administration, as well as assisting from time to time with the on site coordination of training days at the Academy, when the Training Administrator is unavailable.


You will:


  • Manage, maintain and optimise the current Academy schedule to ensure course viability
  • Populate the website with the Academy schedule, ensuring all current courses are visible with the correct rates and that delivered courses are removed
  • Manage the Consultant’s schedules to cover all courses, including any changes due to cancellations, consultant changes, sickness etc., including utilising ad hoc Associates to fill the gaps as required
  • Input all Academy events onto the CRM – Customer Relationship Management - System and manage status to ensure Consultants are reserved or released in good time
  • Send course joining instructions to all confirmed delegates, providing details of how to access their course (virtual and face to face)
  • Process and distribute Attendee Background Questionnaires prior to the course date
  • Manage logistics for face–to-face course deliveries and CPD days, ensuring appropriate rooms have been reserved and arrange hotels and travel for the Consultants/ Associates
  • Order course material, ensuring that the latest version is always being used
  • Order lunches in good time and in accordance with client's requests, paying particular attention to allergies and dietary requirements
  • Be the first point of contact for delegates and consultants on virtual Academy delivery days, and help to solve or escalate any immediate delivery issues
  • Use the course register to update delegate information on the CRM System
  • Create and issue delegate certificates on course completion
  • Check post-course feedback & create / distribute CRM System leads for the sales team
  • Escalate any feedback received that is below standard
  • Proof-read monthly Academy marketing emails to ensure accuracy
  • Collate and update Academy process documents
  • Work closely with the Training Administrator to hand over booking information, lunch orders, room bookings etc.
  • Cover for the Training Administrator when they are absent to ensure the smooth day to day running of the Academy, which involves being on site from 8.15am until 5pm on training days you are covering (any extra hours worked can be taken back another time)


What we are looking for:


  • A minimum of 2 years’ experience in similar training coordinator role
  • A highly organised person
  • Excellent attention to detail
  • Excellent customer service focus and top notch written and verbal communication skills
  • Proficiency in the use of the MS Office Suite – Word, Excel, Outlook, PowerPoint, Teams, SharePoint
  • CRM experience
  • Relationship management experience
  • An enthusiastic, can-do attitude
  • Flexibility
  • A team player
  • Proof reading experience would also be a plus


About us:


Welcome to Air Partner – where the skies are not the limit, they're just the beginning ​

​

Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company​

​

Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.​


Air Partner Services Division comprises Baines Simmons, Redline Assured Security Ltd and Kenyon International Emergency Services. Baines Simmons offers aviation safety management and fatigue risk management. Redline Assured Security delivers government-standard security training, consultancy, and solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response.​​


But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life. ​


We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.​

​

We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. And If you require any reasonable adjustment during any part of the recruitment process, That's not just a promise; it's our commitment to an inclusive future.​

​

What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.​

​

We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away ​

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