People and Culture Coordinator

4 months ago

Bracknell, United Kingdom Content Guru Full time

Content Guru is a world-leading CCaaS provider. Through our immaculate technical solution **storm **we support businesses across the globe to provide seamless, omni-channel customer engagement.

Due to our continued global expansion, we are looking for a People & Culture Coordinator to support the wider People team in all HR and business functions. Based in our Bracknell head office, the People & Culture Coordinator willl be responsible for providing smooth, friendly and fair processes to all our people whether in on-boarding, personal development, or during times of change.

**As a P&C Coordinator, your key responsibilities will include**:
**Document and process**
- Coordinate the completion of all people related processes, proactively following up to complete key tasks. Escalate any issues to make sure processes are followed.
- Documentation includes but is not limited to starter packs and background checks, changes to roles, performance management, and training requests.
- Propose improvements to processes for a better employee experience and to reduce administrative efforts.
- Make sure people records and data are up to date and accurate
- Responsible for HR system management.
- Supporting Talent Acquisition processes as required.

**Help new people settle in**
- Make sure new starters are welcomed into the business and that we have prepared for their arrival. Drive other departments and managers to set up equipment, logins etc.
- Participate in new starter induction training as necessary.
- Make sure managers set objectives for new starters so they are clear what is expected of them and by when.
- Work with managers to plan induction training so new starters can be effective as quickly as possible.
- Proactively work with managers on probation reviews.

**Engagement and experience**
- Resolve employee questions and enquiries, or direct them to appropriate contacts.
- Support the implementation of policies and procedures, including representing the People Team in investigations or disciplinary/grievance meetings.
- Support and coordinate internal training sessions as required.
- Promote the wellbeing and fair treatment of all of our people.

**Reporting and communication**
- Prepare reports and analyse data as required, including periodical headcount reporting, absence or after conducting new starter or engagement surveys, exit interviews.
- Coordinate regular communication from the People Team to managers and the wider business.
- Contribute content for newsletters, e-bulletins and other updates.
- 2+ years of experience in a HR based administrative role.
- Proven experience of working with confidential material.
- Strong organisation and administrative skills.
- A genuine passion for providing end to end success through the people lifecycle.
- A proven ability to form strong relationships and work well in a team.
- Working towards achieving a CIPD qualification (desired).

**About the Company**:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

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