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Application Support Analyst

2 months ago

Chorley, United Kingdom Erin Associates Full time
Application Support Analyst – Chorley, Lancashire - Hybrid workingApplication support, deployment, configuration, SQL, Software Support, Lancashire, North West This advanced solutions provider requires a driven and self-motivated Application Support Analyst to join their busy technical services team. They are based in Chorley and are operating a hybrid working model, where you can work remotely several days a week. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.The Application Support Analyst will be responsible for:
  • Application support for critical business systems of business customers
  • Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration
  • Handling customer incidents, problems and requests within strict Service Level Agreements
  • Answer questions from customers about the features and capabilities of the supported Applications
  • Produce both customer-facing and internal documentation in line with company standards.
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers.
  • Application deployment and configuration on Windows VMs via RDP and in AWS via Argo.
The following skills and experience are required:
  • Ability to multi-task in a pressurised environment
  • Knowledge and experience of Software Deployment
  • Problem analysis & solving
  • Supporting bespoke application
  • Knowledge and experience of system monitoring solutions
  • Excellent communication skill whilst developing effective working relationships with both internal and external customers
  • SQL database experience
  • Knowledge of Java application deployment using Apache Tomcat
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff. Keywords; Application Support Analyst, Chorley, Lancashire, Preston, Blackpool, Blackburn, Application support, deployment, configuration, SQL, Software Support - Hybrid workingEmail your cv for consideration to Contact