Technical Support Analyst

1 week ago

Walsall, United Kingdom Crimson Ltd Full time

Stores Technical Support Analyst - Walsall - On site

The salary on offer for this role is £36,000 per annum

There is an onsite requirement for this role, including travelling throughout the UK

Store Technical Support analyst required for a leading client based in Walsall, West Midlands. My client is currently seeking a Stores Technical Support Analyst to come on board and help and support the technical installations configurations of new stores and building of the infrastructure installed at stores in and around the UK, as well as resolving support issues on site. You must be able to drive and hold a valid drivers license for this role - Company vehicle will be provided for travel.

Key Responsibilities & Skills:

* Technical Support and Installations: Provide comprehensive support for the technical installations and configurations of new stores, including the setup of infrastructure such as switch configuration, AP installations, VoIP systems, Staff Guard, HHT, and back-office devices.
* Pre-Opening Store Checks: Visit new stores prior to opening to ensure all technology is fully installed and operational.
* Incident Management: Identify, diagnose, and resolve incidents before stores go live, ensuring a smooth opening.
* Site Visits: Visit the client site or supplier sites as required to assist with resolving support issues.
* Documentation: Document solutions and maintain up-to-date support documentation for the BAU team.
* Project Collaboration: Work with project teams to integrate new solutions into the support framework for stores.
* Third-Party Coordination: Collaborate with third-party vendors to ensure new store openings are timely and meet quality standards, including logging and managing incidents through to resolution within agreed SLAs.
* End User Training: Provide IT training to store staff as necessary.
* Internal Collaboration: Liaise with internal teams to assist with resolving issues and addressing business challenges.
* Root Cause Analysis: Conduct root cause analysis for recurring issues and provide recommendations for reducing support calls.
* Service Improvement: Suggest improvements for support services.
* Technology Management: Support the installation or removal of technology equipment, ensuring accurate recording of all store-related technology stock movements.


Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
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