Technical Support Analyst

2 weeks ago

Walsall, United Kingdom Crimson Full time

Office 365 Technical Support Analyst - Intune

Walsall - On site

Up to £36,000 P/A

Office 365 Technical Support Analyst required for a leading client based in Brownhills. Our client is currently seeking a skilled Office 365 Technical Support Analyst with Intune experience to join their dynamic IT team. You will be responsible for providing top-tier support and technical expertise within our clients Office 365 environment. You will play a critical role in ensuring seamless operation and maintenance of Office 365 applications, with a particular focus on Intune for device management, configuration, end-user support, troubleshooting, and managing updates.

Key Skills:

  • Strong experience supporting technical installations and configurations of all aspects of Office 365 tools deployment.
  • Strong experience providing updates via Intune
  • End User Management experience
  • Trouble shooting
  • Working with Infrastructure to design and maintain processes for colleague and store devices.
  • Can identify, diagnose, and resolve incidents within the Office 365 environment.
  • Ability to document solutions and keep support documentation up-to-date
  • Working with project teams to onboard new solutions into the support framework
  • Engaging with third parties to ensure smooth implementation into the Office 365 processes and governance.
  • Can collaborate with third-party vendors who support our systems, including logging incidents and ensuring resolution within agreed SLAs.
  • Strong experience providing necessary IT training to end-users as needed to enhance their proficiency with Office 365 tools.
  • Liaising with internal teams within the business to address issues and support business challenges as required.
  • Able to identify and complete root cause analysis for common issues and propose solutions to reduce the number of support calls.
  • You provide suggestions for improving support services and processes.
  • Attending the clients or supplier sites as required to assist with resolving support issues.
  • Supporting the installation or removal of technology equipment.
  • Maintenance of the device asset list in near real-time using Office 365 tools and report on any issues.

Interested? Please submit your updated CV to Lucy Morgan Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers

Crimson is acting as an employment agency regarding this vacancy

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