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Account Manager
4 months ago
Our client is a leading company in the waste management industry, currently seeking an enthusiastic and dynamic Account Manager to join our team. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to provide innovative solutions. This role is crucial for managing and nurturing client relationships, driving revenue growth, and ensuring overall client satisfaction.
Key Responsibilities:
- Develop and grow a portfolio of major accounts to achieve revenue and profit targets.
- Identify and improve low net earning accounts to enhance profitability.
- Serve as the primary contact for clients, managing retention, growth, contract compliance, and pricing negotiations.
- Collaborate with Customer Services to ensure seamless communication and resolution of administrative tasks.
- Work closely with the Operations team to create innovative solutions that reduce client churn.
- Identify and pursue new business opportunities to expand the client base.
- Conduct site audits for both major and SME accounts.
- Ensure timely and successful delivery of services by coordinating with internal teams (operations, logistics, customer support).
- Stay informed about industry trends, competitor activities, and regulatory changes impacting the waste management sector.
Requirements:
- Proven track record in managing customer accounts effectively.
- Strong interpersonal and presentation skills with a confident and assertive approach.
- Commercially savvy with a solid understanding of business metrics.
- Analytical skills to assess issues and implement solutions efficiently.
- Robust and resilient, capable of handling pressure positively.
- Experience in building and maintaining customer relationships.
- Ability to meet tight deadlines and targets with a pragmatic approach.
