Senior Visitor Experience Officer

7 days ago

Surrey, United Kingdom NATIONAL TRUST Full time

We’re looking for someone who enjoys the outdoors and wants to share Box Hill’s wonderful countryside with others. This role is all about people – connecting with them, inspiring them, and making sure they have the best day possible when they visit this iconic place.

What it's like to work here

Box Hill is a spectacular location to work in and is busy with visitors in all seasons. You’ll work together with a small and dynamic Visitor Experience team to provide great service and respond to a broad range of operational challenges in the outdoors. You’ll work inclusively with a variety of positions, including ranger staff, food and beverage, facilities, project managers, consultancy and volunteers.   

You’ll report to the Visitor Operations & Experience Manager for the Surrey Hills portfolio and have peers at other properties. You’ll be expected to work some weekends and bank holidays.

What you'll be doing

You’ll lead the visitor facing team at one of the busiest countryside destinations in the country to deliver the visitor operation. You’ll focus on access and be inspiring our diverse audience to explore the wonderful hills and woodlands on offer. You’ll line manage a team of Welcome & Service Assistants and support our volunteers on site to deliver exceptional service. You'll also ensure our visitors operations remain compliant, well presented and well-staffed each day.

You’ll be creating seasonal events and activities and working on outdoor interpretation to advocate for nature. You’ll also be responsible for presentation standards on site and making sure the information we share helps peoples experience. You’ll focus on growing support through fundraising and membership, engaging visitors with the work that we do, and inspire them to support the National Trust.

Who we're looking for

This job is all about providing a service. We'd love to hear from you if you have:

  • experience of delivering inspirational engagement activities
  • people skills, enabling good working relationships with those in your team and across the property
  • excellent organisational skills, and the ability to time manage projects successfully
  • strong interpersonal skills, able to deal with visitors in a variety of situations
  • flexible customer focused approach with experience in delivering high standards of customer service
  • experience of working with and supervising volunteers
  • understanding of how to identify and manage risks

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  •  Season ticket loan
  • EV car lease scheme 
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places.

  • Senior Visitor Experience Officer

    7 days ago

    Surrey, South East England, United Kingdom NATIONAL TRUST Full time

    We’re looking for someone who enjoys the outdoors and wants to share Box Hill’s wonderful countryside with others. This role is all about people – connecting with them, inspiring them, and making sure they have the best day possible when they visit this iconic place. What it's like to work here Box Hill is a spectacular location to work in and is...

  • Tax Senior with advisory expertise

    6 days ago

    Surrey, United Kingdom Hays Senior Finance Full time

    About Hays Senior FinanceHays Senior Finance is a leading provider of senior finance professionals to businesses across the UK. We are proud to partner with a modern accountancy practice based in the heart of Guildford, who are seeking an experienced Tax Senior to join their team.About the RoleWe are looking for a highly skilled Tax Senior with technical...

  • Tax Senior with advisory expertise

    5 days ago

    Surrey, United Kingdom Hays Senior Finance Full time

    About Hays Senior FinanceHays Senior Finance is a leading provider of senior finance professionals to businesses across the UK. We are proud to partner with a modern accountancy practice based in the heart of Guildford, who are seeking an experienced Tax Senior to join their team.About the RoleWe are looking for a highly skilled Tax Senior with technical...

  • Senior Planning Policy Officer

    2 hours ago

    Surrey, United Kingdom G2 Recruitment Full time

    G2 Recruitment is seeking a Senior Planning Policy Officer to assist the Local Authority with important pieces of work. The successful candidate will undertake the councils Land Availability Assessment, contribute to Local Plan work, and conduct site visits every fortnight. The role is a 12-month contract with a rate of £40-£45 per hour for 37 hours per...

  • Senior Rent Arrears Officer

    5 days ago

    Surrey, United Kingdom Karter Thomas Ltd Full time

    Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team. The role is permanent full-time role, and offers flexible hybrid working The duties are as below: Support a team of Rent Recovery Officers and...

  • Tree Officer

    4 days ago

    Surrey, United Kingdom Carrington West Full time

    Tree Officer - GreenSpace team Surrey £35-40p/h   Initial 3 month   Job Ref - 53446   The client is looking for an experienced Tree Officer who can come in and hit the ground running. This role is going to be based on the Green Space team.     Role Specific ·Office presence is three time a week. ·37 hours per week   ·Hourly rate -...

  • Client Services Specialist

    3 weeks ago

    Surrey, United Kingdom ISS Full time

    About ISS ISS is a global leader in workplace and facility management, dedicated to creating better working environments for businesses worldwide. We understand the importance of a positive user experience and strive to deliver intelligent solutions that enhance productivity and well-being. Your Role: Client Services Network Team Member As a Client...

  • Facilities Co-ordinator

    3 months ago

    Surrey, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from Resourcing Group, if you are interested in below job profile kindly send your updated CV and let me know your best time to contact you. **Job Title**: Facilities Co-ordinator **Work Location**: Tadworth, KT20 7NS **Job Duration**: Temp to Perm **Job Timing**: 09.00 AM To 05.00...

  • ASB Officer

    2 weeks ago

    Surrey, United Kingdom Hamilton Woods Full time

    ASB Officer Temporary, up to 3 months £27 Umbrella Surrey Hamilton Woods Associates are currently recruiting for an ASB Officer on a temporary basis, for 3 months for an organisation to tackle low and high risk ASB cases. Duties of the ASB Officer role will include, but is not limited to: Tackle high risk ASB cases that are going to court Provide ASB...

  • ASB Officer

    2 weeks ago

    Surrey, United Kingdom Hamilton Woods Full time

    ASB OfficerTemporary, up to 3 months£27 UmbrellaSurreyHamilton Woods Associates are currently recruiting for an ASB Officer on a temporary basis, for 3 months for an organisation to tackle low and high risk ASB cases.Duties of the ASB Officer role will include, but is not limited to:Tackle high risk ASB cases that are going to courtProvide ASB prevention...

  • Client Services Network Team Member

    2 days ago

    Surrey, United Kingdom ISS Full time

    Job SummaryWe are seeking a highly skilled and professional Front of House Ambassador to join our team at ISS. As a key member of our Front of House Management Team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our clients and visitors.Key ResponsibilitiesProvide a professional meet and...

  • Client Services Network Team Member

    2 days ago

    Surrey, United Kingdom ISS Full time

    Job SummaryWe are seeking a highly skilled and professional Front of House Ambassador to join our team at ISS. As a key member of our Front of House Management Team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our clients and visitors.Key ResponsibilitiesProvide a professional meet and...

  • Senior Planning Policy Officer

    3 days ago

    Surrey, United Kingdom G2 Recruitment Full time

    G2 Recruitment is seeking a highly skilled Senior Planning Policy Officer to join our client's team on a temporary basis. This is a fantastic opportunity to work with a Local Authority in Surrey and contribute to important projects.**Job Details:**Rate: £40-£45 per hour for 37 hours per week.Contract: 12 months.**Key Responsibilities:**Undertake the...

  • Senior Planning Policy Officer

    3 days ago

    Surrey, United Kingdom G2 Recruitment Full time

    G2 Recruitment is seeking a highly skilled Senior Planning Policy Officer to join our client's team on a temporary basis. This is a fantastic opportunity to work with a Local Authority in Surrey and contribute to important projects.**Job Details:**Rate: £40-£45 per hour for 37 hours per week.Contract: 12 months.**Key Responsibilities:**Undertake the...

  • Client Services Network Team Member

    4 months ago

    Surrey, United Kingdom ISS Full time

    Job Description As a Receptionist, you'll serve as a Brand Ambassador for ISS, representing our Head Office and providing a world-class, client-facing Front of House service. Your responsibilities will include greeting visitors with a warm and professional demeanour, managing visitor inquiries and appointments, and ensuring all Front of House...

  • Senior Clinical Fellow

    4 days ago

    Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job OverviewWe are seeking a highly skilled and motivated Senior Clinical Fellow to join our team in Obstetrics & Gynaecology at Epsom and St Helier University Hospitals NHS Trust. This is an exciting opportunity for a clinical fellow to develop their skills in advanced hysteroscopic and laparoscopic surgery, as well as outpatient hysteroscopy and...

  • Senior Clinical Fellow

    5 days ago

    Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job OverviewWe are seeking a highly skilled and motivated Senior Clinical Fellow to join our team in Obstetrics & Gynaecology at Epsom and St Helier University Hospitals NHS Trust. This is an exciting opportunity for a clinical fellow to develop their skills in advanced hysteroscopic and laparoscopic surgery, as well as outpatient hysteroscopy and...

  • Security Officer

    1 month ago

    Surrey, United Kingdom OCS Group Full time

    To provide quality security services to Chelsea Football Club at Cobham Training Ground. The successful applicant will be motivated, pro-active and with a desire to deliver the very best service to Chelsea Football Club. They will also be able to demonstrate a ‘can-do’ mentality and drive to perform at the very top of their game. You will be...

  • Visual Experience Specialist

    1 week ago

    Surrey, United Kingdom Premier Group Recruitment Full time £60,000

    Premier Group Recruitment is seeking a talented Senior Creative Designer to join our dynamic team of creative specialists.About the Role:We are a leading marketing agency that specializes in helping clients within a wide range of industries to drive brand awareness with a focus on technology brands.Job Summary:As a Senior Creative Designer, you will play a...

  • Visual Experience Specialist

    5 days ago

    Surrey, United Kingdom Premier Group Recruitment Full time £60,000

    Premier Group Recruitment is seeking a talented Senior Creative Designer to join our dynamic team of creative specialists.About the Role:We are a leading marketing agency that specializes in helping clients within a wide range of industries to drive brand awareness with a focus on technology brands.Job Summary:As a Senior Creative Designer, you will play a...