Client Services Network Team Member

1 month ago

Surrey, United Kingdom ISS Full time

Job Description

As a Receptionist, you'll serve as a Brand Ambassador for ISS, representing our Head Office and providing a world-class, client-facing Front of House service.

Your responsibilities will include greeting visitors with a warm and professional demeanour, managing visitor inquiries and appointments, and ensuring all Front of House activities are carried out in accordance with our client service standards.

You'll have the opportunity to be proactive in Visitor Management duties, ensuring the smooth flow of visitors and maintaining a welcoming atmosphere at all times.

As part of our Front of House Management Team, you'll collaborate closely with colleagues to uphold the highest standards of service excellence.

If you're an individual with excellent communication skills, impeccable presentation, and a genuine passion for delivering outstanding customer experiences, we want to hear from you.

Key Responsibilities

Maintain a professional appearance and demonstrate five star service standards at all times to ensure brand ambassador example is maintained to Clients and FOH colleagues Be part of the smooth operation of your assigned client site Move client site accordingly due to operational changes Ensure that all Client and visitor requests and enquiries are fulfilled and exceed expectations Ensure that all Client site procedures and standards are met Work as part of the front of house team and or in stand alone role maintaining five-star standards Lead by example in terms of service and personal presentation at all times Provide a professional meet & greet service Manage & ensure Visitor signing–in book is filled out correctly

Professional and Personal Competencies/Qualifications

GCSE Math and English or equivalent Relevant corporate / hospitality/ customer service experience Ideally have experience working with systems (e.g. MS Office) High degree of accuracy Excellent communication skills Strong Administrative Skills Good time management Customer service skills Technical ability - Microsoft Office (intermediate/advanced) Ability to work on own initiative and as part of a team Motivated, committed and flexible

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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