Network Operations Team Lead

4 months ago

Guildford Surrey, United Kingdom Stratospherec Limited Full time

As the NOC Team Leader, you will be responsible for managing and coordinating the activities of the NOC team, ensuring the timely resolution of network incidents, handling customer projects, and driving continuous improvement initiatives to enhance operational efficiency and reliability.

Position near Guildford : 2 days a week in the office

Maintain a high level of customer service and business integrity.
Observe and abide by Information Security Policies.
Promote the business and identify additional sales opportunities.
Demonstrate excellent timekeeping, time management, and attendance.
Engage in online self-study during both business and personal time.

Lead and manage the NOC team, providing guidance, direction, and mentorship to ensure the team's success in meeting operational objectives and delivering high-quality service to customers.
Oversee the monitoring and management of customer network infrastructure, including routers, switches, firewalls, servers, and other network devices, to ensure optimal performance and reliability.
Deliver high-profile customer projects, collaborating with stakeholders (internal and external) to ensure projects are delivered on time, within budget, and exceed customer expectations.
Coordinate the response to network incidents, outages, and service disruptions, ensuring timely resolution and effective communication with stakeholders, including customers, vendors, and internal teams.
Develop and maintain operational procedures, documentation, and standard operating processes (SOPs) to ensure consistency, reliability, and compliance with industry best practices and regulatory requirements.
Collaborate with cross-functional teams, including engineering, project management, IT, and customer support, to address complex technical issues, implement solutions, and drive continuous improvement initiatives.
Conduct regular performance evaluations, coaching sessions, and training programs to develop and enhance the skills and capabilities of NOC team members.
Monitor key performance indicators (KPIs) and metrics to track the performance and effectiveness of NOC operations, identify areas for improvement, and implement corrective actions as needed.
Stay abreast of emerging technologies, industry trends, and best practices in network operations and IT service management to drive innovation and maintain a competitive edge.
Must have a car due to the necessity of driving to various sites (no public transport available)
~ Must reside within an hour's drive from the office
~ Free on-site parking
~CISCO, CCNA, CCNP, Juniper.
~ Company Culture:

~ 24 days of annual leave, plus bank holidays
~ Additional day off for your birthday
~ One day off for volunteering
~ Flexible working arrangements
~ Health insurance
~ Support for training and professional development


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