Customer Service Advisor

4 weeks ago


Taunton, United Kingdom Simple Recruitment (South West) Ltd Full time

Simple Recruitment are looking for a Customer Service Advisor for our client based in Taunton to join their team on a temporary basis.

Key Responsibilities:

  • Responsible for receiving and administering all housing complaints into the service within set timescales
  • Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
  • Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
  • Responding to residents via email or letter to acknowledge, reject or extend their complaint within the scope of the Housing Ombudsman Complaint Handling Code.
  • Provide support to colleagues and attend to other admin tasks associated with complaint handling and team administration.

Requirements:

  • Basic DBS certificate
  • Strong ICT skills - Microsoft Office 365
  • Good organisation and communication skills
  • Ability to undertake and influence others on the importance of good customer services
  • Experience of working to tight deadlines, prioritising own workload and the ability to work flexibly and effectively

What do you need to have:

This role is predominantly supporting colleagues to provide an effective complaint handling service to meet the requirements of the Housing Ombudsman and Social Housing regulator.

Salary:

£11.98 per hour

Hours:

8.00am - 5.00pm - Monday to Friday

Our brief: Simple Recruitment are acting as an employment business on behalf of our client, based in Taunton, who are seeking a Customer Service Advisor to join their team on a temporary basis



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