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Ticketing Manager

2 months ago

London, United Kingdom ALEXANDRA PALACE Full time

The Ticketing Manager will deliver a customer-focused ticketing function in support of the ticketing strategy at Alexandra Palace. Experience playing a lead role in the ticketing function in an arts, music or leisure environment is essential along with box office experience and strong numeracy skills.

This is a full time, permanent role.

The salary is circa £35,000pa depending on experience

Key duties include:

  1. Collaborate with internal and external stakeholders to manage live ticketing inventory on events sold through the in-house system (Spektrix), and through ticketing partner (Dice)
  2. Manage the set-up and build of events on the in-house ticketing system and partner dashboard ensuring on-sales, allocations, pricings and holds are accurately captured
  3. Develop relationships with ticket agents, producers and other agencies overseeing their ticket sales providing data insights and accurate reporting
  4. Review the customer journey for ticketed events recommending improvements
  5. Manage event settlements, ticket agency reconciliations and invoicing
  6. Train front of house staff in ticketing processes and procedures.

Person specification

Essential:

  • eligible to work in the UK
  • Experience playing a lead role in the delivery of a ticketing function in an arts, music or leisure environment
  • Experience analysing customer date to identify trends
  • Understanding of the customer journey and awareness of channels in relation to ticket sales
  • Excellent communication skills with the ability to give clear instruction
  • Strong Excel and numeracy skills
  • Well organised with ability to prioritise

Desirable:

  • Experience using a ticketing system to set up events
  • Experience working with financial data
  • Experience using website CMS (WordPress)
  • Experience using an email marketing platform (Dotdigital)

This is not an exhaustive list. Please see the job pack for further details

To apply please submit your CV and a cover letter outlining how you meet the requirements of the role.

The deadline for applications is 5pm Monday 16 December.

Interviews are expected to take place in January 2025.

Alexandra Palace is committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the HR team