Digital Ticketing Manager

3 weeks ago

London, United Kingdom Fusion People Ltd Full time

Location: Monument, London (Hybrid)

Reports to: Head of Revenue Development & Retail

**Job purpose**

To be responsible for developing and growing digital ticketing channels and migrating customers from conventional ticket channels to innovative Smart media and APPs to self - serve.

**Key success criteria (Expected Outcomes)**
- Year on year growth in uptake of Smart media and APPs (self - serve) versus Ticket Offices and Ticket Vending Machines.
- Roll out of additional smart ticketing products and APPs services to migrate customers to self - serve and improve the ticket purchasing experience, so it is seamless for our customers.
- Improvement of Smart media ticketing, end to end systems reliability and improved user experience
- Interoperability of service offering with other ToCs

**Key results area (How those Expected Outcomes will be achieved)**
- Working with RDG, DfT and Go-Ahead Group and external partnerships to deliver a series of value adding projects
- Assist the development of the Retail Strategy, setting realistic but stretching targets that will help to ensure GTR remains the industry lead for smart media ticketing
- Working across supplier base to rationalise and streamline processes, reduce inefficiency and complexity and drive continuous improvement
- Ensure that there is a joined up approach to channel shift which supports other initiatives and workstreams across the business
- Work with the Pricing team to ensure that any revenue generative opportunities are developed, we do not expose the business to revenue losses
- Challenge the norm - smart ticketing opens up opportunities for new approaches to fares and ticketing

**Dimensions**
- Working closely with the Commercial Dept, Pricing team, Retail Operations Manager, Head of Marketing and Head of Customer experience to deliver business objectives and improve the customer ticketing experience
- Working with Go Ahead Group and external suppliers to define and deliver projects
- Engage with other TOCs through ATOC committees and on a bi-lateral basis to ensure GTR objectives are delivered

**Knowledge**
- Educated to degree standard or have a recognised relevant alternative qualification or equivalent in skills and experience.
- Understanding of Franchise Agreement, Fares Regulation and industry pricing arrangements.
- Knowledge of the Ticketing & Settlement Agreement
- Knowledge of the National Conditions of Travel
- Familiar with the distribution chain
- Detailed understanding of Smart media technology (ITSO/Barcode ticketing) as well as other retail systems and APPs

**Skills**
- Innovative and blue sky thinking with the ability to manage from concept to implementation
- Strong interpersonal and communications skills are essential
- Ability to build strong relationships
- Excellent project management, organisational skills and attention to detail
- Able to work to multiple deadlines, multi task and prioritise
- Developing team members and succession planning
- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.

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