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Customer Service Specialist

2 months ago

Chester, United Kingdom Gibbs Hybrid Remote Work Freelance Full time

Customer Service Specialist - Greek

Duration: 12 months

Location: Chester

Pay: £17/hour PAYE

Position Purpose

  • Interact with customers to receive and process orders
  • Handle billing and account inquiries.
  • Investigate and resolve customer issues
  • Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
  • Support with preparation of Extract and analyse data.
  • Handle escalation from specialists and acting as first line problem solver.
  • Escalate to Manager any complex enquiry and collaborate on solution.

Skills Required:

  • Business fluent in Greek, required.
  • Experience in customer service and logistics would be beneficial.
  • Ability to use SAP (SD module) and other Customer Service applications.
  • Advance knowledge and use of Office productivity tools
  • Ability to identify, analyse and solve problems, with limited guidance.
  • Quantitative and analytical skills.
  • Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
  • Work prioritization and planning. Define long term activity schedule guided by direct manager.
  • Co-operate with other teams both internally and with external parties.
  • Identify and drive areas for continuous improvement.