Supervisor-Front Office Night

7 days ago

Preston, United Kingdom Delta Hotels by Marriott Preston Full time

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

POSITION SUMMARY

Start Your Journey With Us

An exciting opportunity to start your career journey with Marriott Hotel's. Come and join our Marriott team at the four-star Delta Hotels by Marriott and develop your career while providing a professional and energetic service to our members and hotel guests.

The Delta Hotels by Marriott Preston is a grand Victorian manor house which sits in landscaped gardens and exudes charm and warmth from the moment you arrive. It situated just off the M6 motorway on the outskirts of the city and it easily accessible by car and it is also on a main public transport route.

It is the perfect location for business and leisure and has a focus on culinary excellence with our Brew Bar and Cast Iron Bar and Grill. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. Delta Hotels by Marriott Preston has fully equipped fitness centre and swimming pool.

Job Summary

Night Supervisors at the Delta Hotels by Marriott Preston provide exceptional standards of hospitality ensuring memorable and unique experiences are always provided to all our guests both in person and virtually.

You will be perfectly positioned at the centre of the hotel operations and empowered to create those unforgettable WOW moments that encourage and promote Marriott Brand Loyalty which is critical in supporting our overarching vision and mission. You will be responsible for the running of night shifts and the overall hotel, working closely with the Night Team

The following are specific responsibilities and contributions critical to the successful performance of the position:

  • In charge of front office over night
  • Work together with the Night Manager and assist in training, evaluating, counselling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Set up of any rooms that are requested to the company brand standards.
  • Completion of security walk rounds
  • Checking in and out of guests
  • Preparation of food and drink as requested by guests.
  • Ensuring public areas are free of dirty crockery, trays and glasses.
  • Ensuring that any late arrival guests are dealt with in a professional manner and roomed effectively.
  • Any additional tasks delegated by the Night Manager
  • Deliver any room service as ordered by our guests.
  • To deliver newspapers on a daily basis as previously ordered by hotel guests.
  • To ensure that any guests within the hotel are dealt with quickly and efficiently.
  • Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.
  • Complete any extra tasks delegated by the Hotel Manager

Perks you deserve.

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • A competitive salary
  • Gym membership
  • Meals on duty
  • Generous global hotel discounts for you, your friends and family
  • Employee Assistance Scheme to help guide you through the challenging times in your life.
  • Recommend a Friend
  • Length of Service Recognition.
  • Life Assurance Cover.
  • Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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