Inbound Call Handler

Inbound Call Handler Home MadeHome Made is a fast growing Property Technology business looking to change the way people experience the rental process. From our Operating model to our Technology we are unique Increasingly recognised for our impact with the Build to Rent sector we provide a service that is unmatched.Our Enquiries team is at the heart of our business kicking off the customer experience from the first interaction with us. Our team strives to be impactful collaborative and customer centric and we are always looking for people who live and breathe these values.What youll be doing: Qualifying possible renters understanding what they are looking for and ultimately getting them booked in for a viewing of their dream homeClearly articulating property amenities and local area highlightsManaging customer experience; this is from initial enquiry to the viewing bookedDelivering a great experience across all communication channels; this will include calls WhatsApps and emails with our customersCross sell properties that better meet renter needs pulling the customer needs to the frontCollaborate with the B2B Sales team ensuring targets are met and landlord expectations are exceeded.Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.Upskill on new site launches quickly and efficiently to ensure immediate impact.Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.Have attention to detail ensuring all data/information is accurate using the appropriate system and format.About you:Experience: Minimum of 6 months in a customer-facing role.Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies. Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.The Package:Salary: 25400 (Commission paid on top of base salary)Office location: Southwark London (Office Based)Benefits of working with us: Annual Leave: 24 days leave your birthday off (additional days leave accrued with tenure) Employee Perks: discounts for stores cinema etc Yearly Half Day Charity Day Office Social Events (Summer Winter Parties as well as focus on DE&I) On site Gym access showers (towels & shower gel) and indoor bike storage Weekly Friday 5pm Happy Hour in the officeTea/coffee weekly fruit baskets Opportunities to upskill in your career through our Learning and Development Programme We are an equal-opportunity employerDiversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability impairment or health condition please do not hesitate to contact us at . Key Skills Load & Unload,Ruby,Shipping & Receiving,Forklift,Lift Truck Experience,Basic Math,Packaging,Warehouse Experience,Delivery Driver Experience,Heavy Lifting,Human Resources,RF Scanner Employment Type : Full Time Experience: years Vacancy: 1