Call Handler

16 hours ago

London, United Kingdom Howells Solutions Full time

**Call Handler - Social Housing Repairs and Maintenance**
**Stratford, London
Permanent, full time
£23,000**

**To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance**

Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you

Here at Howells, we are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Stratford.

Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.

Key duties & responsibilities:

- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
- Able to make up to 60 calls per day and amending appointments on the system as required.
- Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
- Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)

IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role

You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success.

Howells is acting as an Employment Agency in relation to this vacancy.

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