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Grounds Maintenance Service Delivery Manager

1 month ago

Leicester, United Kingdom OUTCO LIMITED Full time

The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. It will require first response to ad-hoc and customer requests, forging a link to delivery and management personnel.??

The Service Delivery Managers focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for getting services delivered to clients in a safe and professional manner, in accordance with client specifications and OUTCO policies and procedures.?

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Key Responsibilities?

  • Contribute fully to the effective running of OUTCO contracts.