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Customer Service Advisor
2 months ago
- Ensure that all hauliers are accurately paid on time, either through PO's or CFX debrief.
- Liaison with both external and internal customers as and when required.
- Ensuring all telephone and email queries are answered promptly and resolved.
- Booking in of deliveries with the customer.
- Chase outstanding deliveries and reasons for their delays, which includes updating service reports.
- Ensure relevant custom paperwork has been completed for deliveries.
- Adherence to all health & safety aspects as required.
- Previous Planning experience is desirable, but not essential.
- Excellent communication and organisational skills.
- Ability to show initiative and be pro-active in resolving problems encountered.
- Excellent interpersonal, motivation and planning skills.
- Good analytical and numerical skills.
