Reception Shift Leader/Duty Manager

4 weeks ago


London, United Kingdom Danubius Hotel Full time

About the Danubius Hotel Regents Park

We are a 370-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park, and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike.

About the role

We are looking for a friendly, experienced and enthusiastic hotel Reception Shift Leader/Duty Manager to join our Front Office team. You must be natural leader and have thorough knowledge of the Opera system supporting our receptionists in running an efficient reception area, managing bookings, and ensuring a pleasant and warm experience for our guests.

Responsibilities

Ensure that all guests receive a warm welcome, and therefore a first impression which illustrates a professional and friendly manner while being always polite and courteous

Co-operate with team members, including those from other departments to maximise the use of the hotel facilities

Monitor any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed

Implement good reservation handling incorporating maximising our occupancy and availability through upselling to increase Room sales and obtain best possible rates

Overseeing the daily operations of the Front Office and maintaining it to the highest standards

Through effective supervision ensure that all services offered in the reception are always available and are carried out with the utmost efficiency and courtesy as per the guidelines established

Ensure the smooth and efficient operation and coordination of the reception team, leading by example and being the first point of contact for any issues in the hotel during Duty Manager shifts

    • Shifts are based on 5 of 7 days and include early morning, late evenings, and weekends on a rota basis

Salary & benefits

Permanent full-time position (37.5 hours per week)

Salary £29,907.42 per annum (£15.34 per hour)

Duty Manager shift uplift per hour

Meals on Duty

Pension scheme with enhanced 6% Employer contributions

Uniform laundry service

Discount travel program in Danubius hotels including Friends & Family discount

Incentive program for upselling

Candidate requirements

Essential:

Exceptional leadership and management skills

Excellent communication skills with good written and spoken English

    • Experience using Opera system.

Experience of at least 1 year in a similar role within a hotel environment

Desirable:

Hospitality qualification, for example BTEC or NVQ diploma

Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview.

Danubius Hotel Regents Park is an equal opportunities employer.


AMRT1_UKCT


  • Reception Shift Leader

    7 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    7 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    7 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Reception Team Leader

    7 months ago


    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    7 months ago


    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Supervisor

    7 months ago


    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...


  • London, United Kingdom Portico Corporate Reception Management Full time

    Portico are on the lookout for charismatic and customer focused Reception Team Leader, for a multi-occupied corporate building in central London. The primary role of the Reception Team Leader is to look after a portfolio of reception spaces across 3 buildings, providing leadership and direction to a small team of receptionists. Alongside this, the...

  • Reception Team Leader

    6 months ago


    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...


  • London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...


  • London, United Kingdom ME London Hotel Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Shift Leader **to join our team. About ME London Hotel, WC2R 1HA ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the...


  • London, United Kingdom Portico Corporate Reception Management Full time

    Portico are currently on the lookout for a Front of House Team Leader based in the London Bridge offices of one of the big four auditors. We are looking for a Team Leader who can deliver 5-star service in high end corporate environment. The role consists of reception, meet & greet, administration tasks, room bookings and liaising with Office Managers and...

  • Reception Shift Leader

    7 months ago


    London, United Kingdom The Rembrandt Hotel Full time

    **Reception Shift Leader**: Up to £27,000 (DoE) per annum plus excellent benefits A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London's Victoria and Albert...


  • London, United Kingdom Hilton Full time

    **Position** Reception Shift Leader - The Biltmore LXR & Resorts **Location** Mayfair - Central London The Biltmore LXR is in the centre of London with excellent transport links, LXR is one of Hiltons three Luxury Brands and reflects modern luxury The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in...

  • Reception Shift Leader

    7 months ago


    London, United Kingdom AccorHotel Full time

    **Company Description** Are you an extraordinary talent? Then join us at ibis London Blackfriars! We are looking for a Reception Shift Leader to join the team at ibis London Blackfriars. ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located...


  • London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...


  • London / Gatwick Airport, United Kingdom Bloc Hotels Full time

    Bloc is a short-stay hotel designed around a radically simple idea, to give our guests the very best of everything needed to sleep, shower and step out fresh into a new day, ready for anything, right at the heart of the action. Technology is at the heart of who we are. Our industry-first Smart Room Control technology allows guests to check-in, unlock their...


  • London, United Kingdom Portico Corporate Reception Management Full time

    Portico are currently on the lookout for a Front of House Team Leader based in the London Bridge offices of one of the big four auditors. We are looking for a Team Leader who can deliver 5-star service in high end corporate environment. The role consists of reception, meet & greet, administration tasks, room bookings and liaising with Office Managers and...


  • London, United Kingdom The Castle Climbing Centre Full time

    The Castle is recruiting for a Reception Team Leader. This is a full time (37.5 hours per week) position. Salary: £24,954 to £31,193 Dependent On Experience **About The Castle** The Castle offers a diverse and wide range of Climbing facilities to cater for all. Based in Stoke Newington, the Centre itself is a Grade II listed Victorian Water pumping...

  • Reception Shift Leader

    7 months ago


    London, United Kingdom Melia Hotels International Full time

    **_“The world is yours with Meliá”_** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Package from **£28,000 up to £30,000**...

  • Shift Leader

    3 days ago


    London, United Kingdom Maybourne Hotel Group Full time

    The Berkeley - Front office - Full time We are currently seeking an experienced Shift leader to join the Reception team at The Berkeley hotel. With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins...