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Service Contracts Manager

2 months ago

Chesterfield, United Kingdom Finning International Full time
Company:Finning (UK) Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:
Your role as Contracts Asset Manager will be to improve contract financial performance of specific customer support agreements by coordinating and planning events and interventions with the service operations, emphasising availability, and productivity to improve customer satisfaction.

Finning is the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Job Description:

Benefits:
● A competitive salary
● Car allowance
● 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
● Annual Bonus
● Laptop and phone
● The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, physio
● You will also benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Major Job Functions
● Manages overall contract performance and master scheduler for all planned events.
● Regularly visits customer locations to perform on-site surveys to monitor conditions that may positively or negatively impact contract performance.
● Liaises with service operations to execute all planned events including type of repair required and location.
● Drive consistent execution of planned events for equipment on contract implementation of the RBF strategy.
● Work with product support operations to develop product health and performance feedback and develop customer relationships to lower operating costs through improved operational and maintenance best practices.

Specific Skills
● Good project management and planningorganisation skills
● Excellent influencing and networking skills
● Excellent IT skills including intermediate Microsoft Office, Excel, Word, and PowerPoint skills
● Ability to interpret large amounts of data and information to support planning and decisions
● Ability to coach individuals and to promote understanding of system, applications, processes and policies

Knowledge
● Deep understanding of equipment systems and components
● Financiallycommercially aware
● Good knowledge of Systems and applications e.g. DBSi, Builder, Calculator, SIS, Scheduler (desirable)

Accountability
● Delivers monthly, quarterly, and annual reports and facilitates customer meetings.
● Develop and collate reports for the specific use of optimising component life and identify short-life units.
● Utilises Conditioned Based Monitoring to optimise component life whilst lowering customer owning and operating costs.
● Accountable for Customer loyalty (measured via transactional CSA survey).
● 95% of planned events on time and on budget.
● R&M variance +- 5% of original forecast.
● 90% of all planned events performed using standard job.
● 95% accuracy on monthly expenditure and revenue.

Education and Experience
● Relevant experience and certificate in engineering
● Previous experience in a similar role within a similar industry environment (desirable)
● Approved engineering apprenticeship (desirable)

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, andor mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations adjustments to individuals with disabilities. If you require an adjustmentaccommodation at any point during the recruitment process, please inform your recruiter.