User Researcher
5 days ago
Job Title: User Researcher/UXR
Company: DriverReviews
Location: Edinburgh (4 days in office)
Salary: £32k - £36k plus 10% bonus
We are not looking for any UX/UI/product designers. If you have recent user research experience and can speak French then we really want to hear from you
Who are DriverReviews?
DriverReviews was created to help support and simplify the consumer journey by allowing consumers to read genuine and authentic tyre reviews from real motorists who have already bought tyres for the same car make and model that the customer needs.
DriverReviews was launched in 2021 and has quickly grown to become Europe’s largest verified tyre reviews platform, partnering with the largest online tyre retailers and tyre manufacturers to collect and syndicate more than 450,000 tyre reviews from genuine, verified motorists.
The opportunity:
We are looking for a passionate, curious, and experienced User Researcher to uncover valuable insights into customer behaviour and decision-making. In this role, you will engage directly with customers to understand their situations, motivations, and the factors influencing their choice to purchase—or not purchase. Your work will be crucial in shaping our understanding of customer needs and driving informed decisions that enhance our products and services. This role is focussed on situational research (understanding the why) rather than solution research (usability testing). If you excel at empathetic listening, navigating conversations to uncover deeper insights, and transforming those insights into actionable recommendations, we want to hear from you.
Key responsibilities:
- Engage directly with customers to explore their situations, motivations, and decision-making processes related to purchasing or not purchasing
- Design and implement structured research to uncover actionable insights
- Interpret qualitative and quantitative data to identify patterns, trends, and key drivers behind customer behaviour
- Use active listening and unbiased questioning techniques to ensure authentic and accurate data collection
- Produce clear, compelling reports and presentations that highlight customer insights and their implications
- Act as the voice of the customer, ensuring their needs and perspectives are central to decision-making processes
Key personal criteria:
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience
- At least two years commercial experience as a User Researcher working either agency or client-side
- Empathy and emotional intelligence to deeply understand and connect with customer perspectives and experiences
- Excellent communication skills, including active listening and effective questioning techniques critical for engaging with customers and stakeholders
- Analytical thinking to identify themes and draw meaningful insights from the data
- Attention to detail in capturing and interpreting customer feedback without bias
- Organisational skills for planning, conducting, and documenting research while managing multiple tasks and deadlines
- Adaptability in your research methods and approaches.
The ideal candidate may have:
- Additional languages, preferably German or French
- Have familiarity with the eCommerce space
What we will offer:
- Annual salary £32k to £36k per annum depending on experience
- Pension provision - we pay 5% of your base salary as an employer's contribution
- Up to 10% discretionary annual bonus based on company's performance
- 1 free set of tyres per annum
- Perkbox membership
- Life Assurance - up to 4 times your base annual salary in the event of your death while in service
- Free counselling service and mental health support
- Cycle to work scheme.
How to Apply:
Please submit your CV, a cover letter detailing your relevant experience to this job ad. Case studies/folio showcasing your methods and experience as a User Researcher would be advantageous.
DriverReviews is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
Join us in our mission to simplify and enhance the online shopping experience for millions of consumers across the globe
Application Deadline: Jan 20th.
-
User Researcher
8 months ago
Edinburgh, United Kingdom Lorien Full timeUser Researcher An exciting opportunity for an experienced User Researcher to join a large Public Sector organisation in Edinburgh. You will be involved with establishing and collaborating with targeted user groups to gather information about their current experience, pain points and specific requirement **Essential skills** - Understand qualitative &...
-
User Researcher
4 weeks ago
Edinburgh, United Kingdom Hays Technology Full timeYour new company You'll be joining a well-renowned business within Scotland's thriving Public Sector. As a User Researcher, you'll play a key role in ensuring a consistent Agile-based delivery approach. You'll be integral to the smooth running of Agile methodologies and will collaborate closely with stakeholders across the...
-
User Researcher
1 month ago
Edinburgh, United Kingdom CV-Library Full timeYour new company You'll be joining a well-renowned business within Scotland's thriving Public Sector. As a User Researcher, you'll play a key role in ensuring a consistent Agile-based delivery approach. You'll be integral to the smooth running of Agile methodologies and will collaborate closely with stakeholders across the...
-
User Experience Researcher
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hays Technology Full timeAbout the RoleWe're seeking an experienced User Researcher to join our team.As a key member of our research team, you'll be responsible for conducting user research to inform the development of our products and services.You'll work closely with our cross-functional teams to understand customer needs and develop solutions that meet those needs.In return,...
-
User Experience Researcher
6 months ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a User Experience Researcher - Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges - You work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences - This is a great opportunity to...
-
User Experience Researcher
6 months ago
Edinburgh, United Kingdom NatWest Group Full timeInnovation and Digital Design & Delivery, Customer User Experience Researcher - Edinburgh, United Kingdom- Permanent- Full Time#R-00235386 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in the United Kingdom and as such all...
-
Senior User Researcher
7 months ago
Edinburgh, United Kingdom Wood Mackenzie Full timeCompany Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. **Job Description**: You’ll conducts high quality, insightful UX research work in partnership with a range...
-
User Experience Research Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom DriverReviews Full timeCompany OverviewAt DriverReviews, we're passionate about delivering exceptional user experiences. Our team is dedicated to understanding our customers' needs and preferences, and we're seeking a talented User Researcher to join our efforts.About the RoleWe're looking for a skilled User Researcher to help us drive business growth through data-driven insights....
-
Head of User Experience Research
1 week ago
Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full timeJob RequirementsWe are seeking a highly experienced Senior UX Research Lead to join Trustpilot, Inc. as part of our product development team.This is a leadership role that requires a deep understanding of user research principles and practices. As a Senior UX Research Lead, you will be responsible for shaping the strategic direction of user research...
-
Agile User Researcher Expert
1 week ago
Edinburgh, Edinburgh, United Kingdom Hays Technology Full timeCompany OverviewYou'll be joining a well-established business in Scotland's thriving Public Sector. The company is renowned for its innovative approach to delivering high-quality services.Job DescriptionAs a User Researcher, you will play a key role in ensuring the smooth running of Agile methodologies. You will collaborate closely with stakeholders across...
-
User Researcher Position
5 days ago
Edinburgh, Edinburgh, United Kingdom DriverReviews Full time £32,000 - £36,000About DriverReviewsDriverReviews is a leading tyre reviews platform, dedicated to simplifying the consumer journey by providing genuine and authentic tyre reviews from real motorists.We are looking for a passionate and experienced User Researcher to uncover valuable insights into customer behaviour and decision-making. In this role, you will engage directly...
-
Lead User Researcher
7 months ago
Edinburgh, United Kingdom Kin + Carta Full time**About Kin + Carta**: Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online. Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences...
-
User Research Specialist
23 hours ago
Edinburgh, Edinburgh, United Kingdom DriverReviews Full time £32,000 - £36,000About the RoleWe are seeking a talented User Researcher to join our team at DriverReviews. This is an exciting opportunity to work at the forefront of digital innovation, driving business growth through informed decision-making. As a key contributor to our research efforts, you will play a critical role in shaping the future of our platform.
-
User Researcher
5 days ago
Edinburgh, United Kingdom DriverReviews Full timeJob Title: User Researcher/UXRCompany: DriverReviewsLocation: Edinburgh (4 days in office)Salary: £32k - £36k plus 10% bonus🚨 We are not looking for any UX/UI/product designers. If you have recent user research experience and can speak French then we really want to hear from you 👍Who are DriverReviews?DriverReviews was created to help support and...
-
User Researcher
5 days ago
Edinburgh, United Kingdom DriverReviews Full timeJob Title: User Researcher/UXRCompany: DriverReviewsLocation: Edinburgh (4 days in office)Salary: £32k - £36k plus 10% bonus🚨 We are not looking for any UX/UI/product designers. If you have recent user research experience and can speak French then we really want to hear from you 👍Who are DriverReviews?DriverReviews was created to help support and...
-
User Researcher
5 days ago
Edinburgh, United Kingdom DriverReviews Full time €32,000 - €36,000Job Title: User Researcher/UXR Company: DriverReviews Location: Edinburgh (4 days in office) Salary: £32k - £36k plus 10% bonus We are not looking for any UX/UI/product designers. If you have recent user research experience and can speak French then we really want to hear from you Who are DriverReviews? DriverReviews was created to help support and...
-
User Researcher
6 hours ago
Edinburgh, United Kingdom DriverReviews Full time €32,000 - €36,000Job Title: User Researcher/UXR Company: DriverReviews Location: Edinburgh (4 days in office) Salary: £32k - £36k plus 10% bonus We are not looking for any UX/UI/product designers. If you have recent user research experience and can speak French then we really want to hear from you Who are DriverReviews? DriverReviews was created to help support and...
-
Edinburgh, Edinburgh, United Kingdom Hays Technology Full timeAbout the RoleThis is an exciting opportunity to join a multidisciplinary team environment as a User Researcher. You will have the chance to make a significant impact on the delivery of high-quality services.Key TasksUser research and analysis to inform product developmentCollaboration with stakeholders to ensure Agile methodology implementationReporting...
-
User Researcher
4 days ago
Edinburgh, United Kingdom DriverReviews Full timeJob Title: User Researcher/UXR Company: DriverReviews Location: Edinburgh (4 days in office) Salary: £32k - £36k plus 10% bonus
-
User Researcher
6 days ago
Edinburgh, United Kingdom DriverReviews Full timeJob Title: User ResearcherCompany: DriverReviewsLocation: Edinburgh (4 days in office)Who are DriverReviews?Consumer reviews have become a hugely important source of reassurance for consumers shopping online. When you are online searching for a hotel, a new tv, a new pair of trainers or a light bulb, chances are that you have read and been influenced by the...