National Course Advisor Team Leader- AD Education INTERNAL APPLICANTS ONLY

2 days ago


London, United Kingdom ICMP Full time

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.

Division: SAE UK and ICMP (The Institute of Contemporary Music Production), owned by ADE UK

Salary: up to £34,253

Are you a motivated and personable professional with a passion for education and creative industries? SAE UK and ICMP, part of ADE UK’s global network, are looking for a National Course Advisor Team Leader to help guide aspiring students in their journey toward fulfilling careers in creative media and music production.

About Us

Owned by ADE UK, SAE and ICMP are renowned names in creative media and music education. SAE, established in 1976, operates across 23 countries with over 50 campuses, offering cutting-edge facilities and industry-relevant programs. ICMP, a leading institution in contemporary music production, empowers students to pursue their artistic ambitions in a supportive and inclusive environment.

Job Overview

The NCA Team Leader is responsible for leading and supporting a team of National Course Advisors (NCAs) across SAE and ICMP, contributing directly to student recruitment activities while overseeing the integration and performance of the unified team. This role combines daily NCA duties with leadership responsibilities, including training, onboarding, workflow management, and setting quality standards. The NCA Team Leader plays a pivotal role in ensuring excellent service delivery throughout the student recruitment journey, fostering strong professional relationships with prospective students and their families, and reducing attrition during the application-to-enrolment phase.

A key focus of this role is to design and implement effective onboarding and continuous training programs for new and existing NCAs, ensuring all team members are equipped with the skills and knowledge required to achieve recruitment goals and provide a high-quality experience.

Team Leader Responsibilities

  1. Leadership and Support: Provide daily guidance to the NCA team, addressing queries, troubleshooting issues, and fostering a collaborative team culture.
  2. Training and Development: Develop, implement, and lead comprehensive training programs for all NCAs, focusing on call handling, relationship-building techniques, CRM proficiency, and other key recruitment skills.
  3. Deliver ongoing training sessions to ensure all NCAs remain updated on new processes, policies, and market trends.
  4. Onboarding:
    1. Design and manage a structured onboarding program for new NCAs, including system training, process familiarisation, and role-specific guidance.
    2. Serve as a mentor to new NCAs, providing initial oversight and support as they transition into their roles.
  5. Quality Assurance: Review and assess team interactions (e.g., call monitoring, CRM entries) to ensure high-quality standards are consistently met; provide timely, constructive feedback.
  6. Workload and Workflow Management: Oversee daily call and task allocation to ensure equitable distribution and efficient workflow across the team.
  7. Performance Monitoring: Track individual and team performance metrics, addressing underperformance and celebrating successes to maintain motivation.
  8. Knowledge Sharing: Act as a central point of knowledge within the team, sharing updates, best practices, and insights to drive team success.

Please see full job description here

The deadline for applications: 13/12/2024

Why Join Us?

Be part of a global network that’s shaping the future of creative media and music education.

Enjoy a dynamic and collaborative work environment where no two days are the same.

Develop your skills in a role that combines sales, account management, and relationship-building.

Work with teams at SAE UK and ICMP, supported by ADE UK’s robust framework.

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Employee Benefits:

  • Employee Assistance Program
  • Auto-Enrolment Pension Scheme with Royal Pension
  • Cycle to Work Scheme
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