Customer Service Executive

3 weeks ago


Eastleigh, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive Location: Eastleigh, you will need to complete training in the office for 4-6 weeks 8:30 until 5PM then after training can be flexible with Hybrid working  Hours of work: Monday to Friday 37 hours per week, between 8AM and 5.30PM on a rota  (you may do an adhoc late night on a Thursday until 7PM on a rota) time off in lieu.Salary: £14.00 - £14.50 P/HStart date: ASAP Duration: Temporary 12 weeks however, there will then be an opportunity for you to remain on a fixed term contract thereafter with the business and the salary would rise as a result of this (Or this can be taken as a temporary only position) Dynamite Recruitment is delighted to be working in partnership with a well-established property service based in Eastleigh and due to business growth throughout 2023 our client is looking for a Customer Service Advisor to join their already successful team. As a Customer Service Advisor and Administrator you will provide an excellent and suitable service to all customers. Key duties and responsibilities:
  • To assist customers with a variety of enquiries via email and on the telephone
  • To assist customers who have enquiries through various digital platforms and manage their expectations IE Facebook, Twitter, Trust pilot etc
  • To provide excellent front line service and take ownership of any enquires from customers
  • To liaise with third parties to manage enquiries and provide solutions
  • To update customers and third parties
  • To manage and update the internal system with customer details and legal documents
  • To complete all round administration
The ideal customer service executive and Administrator will have/be:
  • Previous customer service experience
  • Good administration skills 
  • Be computer literate including Microsoft package
  • Have a positive, ‘can do’ attitude.
  • Be able to start asap
  • To be a problem solver


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