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Customer Service Executive Digital/ Hybrid Working

3 months ago

Eastleigh, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive

  • Digital / Hybrid working

Location:
Eastleigh

There may be a possibility of Hybrid working after the first month which would be office based

Hours of work:
Monday to Friday 37 hours per week between the hours of 8,30am and 5pm and once every 6 weeks you will work until 7pm on a Thursday and finish at 3pm on an alternative day

Salary:
£10.50-£11.00 per hour initially although this will increase to approx £24500 after 3 months should you stay on

Start date:

ASAP
Duration: 2-3 months initially


Dynamite Recruitment is delighted to be working in partnership with a well-established service provider who are based in Eastleigh and due to business growth our client is looking for a Customer Service Advisor to join their already successful team.

As a Customer Service Executive / Digital Customer Service Advisor you will be responsible

  • To manage Facebook, twitter and live chat enquiries.
  • To provide excellent frontline service and take ownership of any enquires from customers through to completion.
  • To liaise with third parties to manage customers' expectations.
  • To update customers and third parties.
  • To manage and update the internal system with customer details and legal documents
  • To manage diaries and schedule appointments
- you may assist with some calls where necessary
The ideal customer service executive will have/be

  • Previous customer service experience
  • Good communication skills and be very customer focused
  • Be computer literate including Microsoft package
  • Have a positive, 'can do' attitude.
  • Be available asap
  • Previous experience in assisting customers digitally would be an advantage but its not essential
If interested, please make contact with Fran at Dynamite Recruitment on.

INDDYN