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New Enquiries Call Handler

2 months ago

Exeter, United Kingdom Avocet Legal Careers & Avocet Commercial Careers Full time
Avocet Legal Careers has a fantastic opportunity for an experienced telesales professional to join our client’s fast growing, forward thinking legal services company as a New Enquiries Call Handler in Exeter.

This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client’s website or by telephone. This is not a cold calling role. The successful applicant will have a proven telesales background. It is essential that you have great telephone etiquette and the ability to build a rapport with prospective clients.

New Enquiries Call Handler responsibilities include: 

  • You will deal with inbound and outbound calls from people who have made an initial enquiry via our client’s website or by telephone

  • You will take detailed information from the clients and ensure you are asking the right questions

  • You will be responsible for providing the relevant information to people in relation to the services provided by the company

  • You will draft accurate letters/emails to send to prospective clients and new clients

New Enquiries Call Handler requirements: 

  • You will have proven telesales and call handling experience

  • You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis

  • You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail

  • You will be very client focused and will have exceptional customer service skills

  • You will be driven and motivated in a fast-paced sales role 

  • You will be able to work under pressure and under your own initiative

  • You will be able to work well in a team environment

  • You will be able to work overtime when required due to the nature of the role

Salary, Hours and Benefits:

  • £25,000 per annum plus monthly bonus

  • Progression opportunities

  • Working hours are 11am until 7pm Monday to Friday. You will also need to work 1 Saturday every other week with working hours of 10am until 4.30pm with a day off in the week in lieu

  • 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave

  • Pension

If you are a experienced Telesales Advisor or Call Handler and you are looking for a new challenge working within a unique business, please get in touch with Sophia at Avocet Legal Careers today.