Emergency Call Handler

2 months ago


Exeter, United Kingdom Baker Snell Full time
Emergency Call Handler
Location: Exeter
Earn £26,000 increasing to £27,300
Plus, generous allowances for weekend/unsociable hours
Transform Lives with Every Call
Extensive Holidays: 34 days off, including bank holidays and your birthday.
Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.
Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme.
Career Growth: Learning and development opportunities with hybrid working options after 6 months.
About the Emergency Call Handler Role
Join our client’s dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You’ll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency.
Key Responsibilities for Emergency Call Handler
* Assess and manage emergency situations, contacting relevant services.
* Record call details accurately in systems.
* Guide customers through alarm installation and troubleshooting.
* Monitor and respond to automatic alarm signals.
Skills and Experience
* Calm, caring, and professional with strong multitasking abilities.
* Comfortable in high contact volume environments.
* Experience in customer service, care, or call centres.
* Proficient with Microsoft Packages and adaptable to new technology.
Make a Real Difference
Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day.
Assessment Morning: Monday 5th August
Initial screening to be completed by Baker Snell prior to this event. If you are unable to make this date, please contact us to discuss as we have provisionally held Monday 19th August for an additional assessment centre
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