999 Call Handler

3 months ago


Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

999 Call Hander - Ambulance Service, what’s your emergency?

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to work flexibly with shift patterns that fit with your personal circumstances?

Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

Would you like to develop your career in the Ambulance Service?

When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which categorises the seriousness of the illness or injury, to ensure that the patient receives the most appropriate care from us.

Please refer to the attached 'Full EMD advert' document for full details of this vacancy.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

**Benefits**:
Competitive NHS salary

A standard working week of 37.5 hours

Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years

Pay enhancements for out of hours, shift and overtime working

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Staff networks

Wide range of discounts from various organisations across the UK

For further information about this role please see attached the job description and person specification attached


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