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Enhanced Rate Call Handler
2 months ago
We are seeking a skilled and compassionate Health Advisor to join our team at Practice Plus Group. As a key member of our NHS 111 service, you will be the first point of contact for members of the public with urgent but non-emergency health concerns.
Key Responsibilities- Manage calls from patients and healthcare professionals, providing expert advice and support.
- Use computer systems to capture patient information and communicate effectively in a healthcare environment.
- Transfer calls to our clinical assessment services, providing expert advice, assessment, and support.
- Deal with distressing and emergency situations, requiring a high level of emotional intelligence and empathy.
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- A real passion for helping others, with the ability to learn new skills and thrive in a fast-paced environment.
- Enhanced hourly rates for night shifts and weekend work.
- 33 days annual leave, including bank holidays.
- Great job security and full support for ongoing career and salary progression.
- A range of benefits, including a company pension scheme, life assurance, and retail discounts.
We are a leading provider of healthcare services to the NHS, with a passion for delivering high-quality care. Our team is dedicated to supporting the nation's health and wellbeing, and we are committed to providing a positive and supportive work environment for our employees.
