Team Lead Critical Issues
1 week ago
Are you an experienced leader who thrives in complex environments and enjoys building high-performing teams Were looking for a Team Lead to guide a group of specialists focused on reducing fraud and risk minimising bad demand managing executive escalations and enhancing service quality across our player support ecosystem.This role is ideal for someone with proven leadership experience stakeholder management and cross-functional collaboration skills. Experience in fraud & bad demand prevention is welcome but not requiredwhat matters most is your ability to lead with clarity support strategic delivery and put our players first. Your MissionLead inspire and empower a team to deliver measurable impact in the most critical areas of our player support. Youll connect support operations with our Security Legal and Executive teams to ensure high quality outcomes for both players and our organisation. Key ResponsibilitiesDefine and track KPIs to measure team performance and impact.Support strategy development for bad demand reduction fraud mitigation and risk management.Manage team development wellbeing and performance (OKRs coaching 1:1s).Act as a key point of contact for internal stakeholders across Ubisoft.Support high-risk and executive escalations including regulatory inquiries.Foster collaboration across departments to embed player-centricity in our services.Champion operational excellence continual improvement and compliance across the organisation. Qualifications : Proven leadership experience in managing and developing high-performing teams.Strong background in customer or player support ideally in live service environments.Strong communication and stakeholder engagement skills.Ability to drive strategic initiatives and manage complex escalations.Experience in fraud & risk management compliance and/or escalation management with an eye for continual improvement.Passion for games players and community-focused service delivery.Familiarity with ITIL 4 practices and service management principles (preferred)Additional Information : We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.BenefitsWith Ubisoft CRC you will receive a competitive salary along with:Personal performance bonusPrivate Health Insurance (including eye care and dental)Life AssuranceLong Term Disability InsurancePensionSignificant discount on the worlds best video gamesAccess to Ubisofts back catalogue on PC25 days of holidayPerks:We work in the heart of Newcastle city centre right on top of Haymarket metro station in a lively international and creative space.A kitchen stocked with cereals fruits unlimited filtered water teas coffeeRegular professional and social eventsFlexible working hoursA casual dress codeFun we like to work hard but have a laugh tooUbisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.Remote Work : NoEmployment Type : Full-time Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Department / Functional Area: Marketing Experience: years Vacancy: 1
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Critical Issues Specialist
1 week ago
Newcastle upon Tyne, United Kingdom Ubisoft Full timeOur Critical Issues function have a hugely important role for Ubisoft CRC managing a host of topics ranging from Regulatory Legal and Executive escalations through to complex investigations and escalations to identify and prevent fraud.Were looking for someone who can support our mission helping to manage these crucial topics with the highest level of...
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Critical Issues Specialist
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ubisoft Full time £40,000 - £80,000 per yearCompany DescriptionUbisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you're passionate about innovation and pushing entertainment boundaries, join our journey and...
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Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeAre you an organised, pro-active individual looking for a new role to flex your skills? If so, we are looking for an enthusiastic Risk and Issue Specialist to join the Portfolio Management Directorate (PMD) to support the definition and delivery of the NHSBSA Portfolio Change Plan across all directorates. About the role Who we're looking for To thrive in...
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Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: 1. Risk, Assumption, Issue and Dependency (RAID) Management Delivering a programme of regular facilitated risk and issue reviews/workshops with key programme/project stakeholders on the use of risk, issue and assurance techniques such as stakeholder analysis, PESTLE, SWOT, horizon scanning, group techniques,...
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