E-Commerce Manager

There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales.The E-Commerce Manager plays a lead role in the continual development of our world class experience for our customers. Responsible for managing and optimising our online sales channels to deliver revenue growth, enhance customer experience, and ensure operational efficiency. This role oversees the end-to-end e-commerce operations, from website performance and product listings to digital marketing and customer journey optimisation.CUSTOMER / STRATEGY / PLAN Develop and implement a comprehensive e-commerce strategy aligned with business objectives. Forecast online sales and set performance targets. Identify emerging trends, technologies, and customer behaviours to maintain competitive advantage. Oversee the functionality, design, and content of the e-commerce website. Ensure product catalogue accuracy, including descriptions, images, pricing, and stock availability. Manage platform integrations (payment gateways, CRM, ERP systems) Ensure a seamless end-to-end customer journey, from browsing to checkout.PEOPLE / LEADERSHIP Collaborate with marketing teams to execute campaigns across SEO, PPC, email, and social media. Coordinate with logistics and supply chain teams to ensure timely delivery and inventory accuracy. Work closely with the customer support team to ensure smooth operations Manage relationships with third-party vendors, agencies, and technology partners. Support a culture of openness and shared ownershipFINANCIAL / COMMERCIALS Track KPIs: traffic, conversion rates, average order value, and customer acquisition cost. Use analytics tools (Google Analytics, BI dashboards) to generate actionable insights. Prepare monthly performance reports and recommend improvements. Understand market dynamics and put forward suggestions for continuous improvementsESSENTIAL Strong knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Understanding of digital marketing strategies and analytics tools (Google Analytics, SEMrush). Excellent project management and organisational skills. Data-driven mindset with strong analytical abilities. Project Management: Skilled in managing multiple projects and deadlines. Customer-Centric Mindset: Focused on delivering exceptional user experience.Diversity, Equity and InclusionAt Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are fromWe actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you.Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again.There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. TPBN1_UKTJ