E-commerce Executive

1 week ago


London, United Kingdom Petersham Nurseries - E-commerce Full time

**Position Overview**

The Ecommerce Executive is a key role in developing Petersham Nurseries’ brand online, and is responsible for logístical bridging of all aspects of online trading: from getting new product onto the website to handling customer enquiries and initiating improvements in our online practices.

**Main Responsibilities**
- _
Scheduling and coordinating in-house photography, editing and upload of products_
- _ Ensuring the internal web-transfers, quality packing and timely dispatch to customers _
- _Handling online customer enquiries, complaints, exchanges and returns _
- _Reporting to management and cross-functionally on established KPIs and business results _
- _Delivering Petersham Nurseries customer service expectations, including building lasting customer relations, both internally and externally_

**Key Skills/Experience**
- 1 year as minimum experience in e-commerce and customer service.
- Shopify and CMS platform knowledge is a preference.

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