Citizens Branch Manager

3 weeks ago

Reading, United Kingdom Citizens Full time

Description

As a Branch Manager, you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.

The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as a priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.

The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

  1. Associate’s or Bachelor’s degree preferred
  2. High School Diploma or equivalent required
  3. Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment.
  4. 4 years sales management experience in Retail or Branch Banking environment
  5. Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  6. Drive an exceptional customer experience validated through customer satisfaction surveys
  7. Maintain strong partnerships with community & civic organizations
  8. Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
  9. Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Preferred Skills/Experience

  1. Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier IV up to 6 or less
  2. For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management
  3. For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.

Success Factors

  1. Knowledge, skills & abilities that typically lead to success in the job include:
  2. Holding others accountable
  3. Coaching
  4. Inspiring
  5. Business partnering
  6. Problem solving
  7. Retail banking
  8. Talent sourcing & assessment

Hours and Work Schedule

Work Schedule: Varies Monday-Saturday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

#J-18808-Ljbffr

  • Citizens Branch Manager

    2 weeks ago

    Reading, United Kingdom Citizens Full time

    Description As a Branch Manager, you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Community Organiser

    3 weeks ago

    Reading, United Kingdom Citizens UK Full time

    We are looking for a Community Organiser to join the Thames Valley Citizens team in Reading, building the power of local communities.  The role will work across the whole city and will support existing member institutions, as well as focus on recruiting new ones, particularly ‘anchor institutions’ such as schools/colleges, faith institutions, and...

  • Branch Manager Lead

    2 weeks ago

    Reading, Reading, United Kingdom Citizens Full time

    About the RoleWe are seeking a highly skilled Branch Manager Lead to drive branch performance and sales growth in our organization. As a key member of our team, you will be responsible for leading by example and inspiring colleagues to deliver exceptional customer service.Key ResponsibilitiesLead a high-performing team of sales professionals to achieve sales...

  • Organizational Development Manager

    1 month ago

    Reading, United Kingdom Citizens UK Full time

    Job SummaryWe are seeking an experienced Organizational Development Manager to join our team at Citizens UK in Reading. As a key member of our team, you will be responsible for developing and implementing organizational development strategies to promote civic engagement and social change.The ideal candidate will have a strong understanding of organizational...

  • Regional Performance Director

    2 weeks ago

    Reading, Reading, United Kingdom Citizens Full time

    Job DescriptionWe are looking for a highly motivated and experienced Regional Performance Director to join our team. As a Regional Performance Director, you will be responsible for driving sales growth and improving customer satisfaction across multiple branches.Key ResponsibilitiesDevelop and implement regional sales strategies to drive revenue growth and...

  • Branch Manager

    2 days ago

    Reading, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    **Position; Branch Manager** **Location; Reading, Berkshire** **Salary; £30,000 - £38,000 per annum** **About the role;** Planet Recruitment are proud to be working with a fast-growing organisation based in the Reading, Berkshire area who are seeking a Branch Manager on a permanent basis. Working hours for this position are: Monday to Friday: 6:30am...

  • Branch Manager

    2 days ago

    Reading, United Kingdom City Plumbing Full time

    **We are currently recruiting a talented and results driven Branch Manager to help us grow, deliver sales and exceed customer expectations** **The role**: **As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales...

  • Sales Growth Officer

    2 weeks ago

    Reading, Reading, United Kingdom Citizens Full time

    About the JobWe are seeking a highly skilled Sales Growth Officer to join our team. As a Sales Growth Officer, you will be responsible for developing and implementing sales strategies to drive revenue growth and improve customer satisfaction.Key ResponsibilitiesDevelop and implement sales strategies to drive revenue growth and improve customer...

  • Branch Manager

    2 days ago

    Reading, United Kingdom Jewson Full time

    **The Role** At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what it's like to work for a top...

  • Branch Supervisor

    7 months ago

    Reading, United Kingdom Warings Bakery Full time

    Branch Supervisor Overview: We are seeking a dynamic and experienced Branch Supervisor to join our team. The Branch Supervisor will be responsible for overseeing the daily operations of our branch, managing a team of employees, and ensuring excellent customer service. **Duties**: - Manage day-to-day operations of the branch efficiently and effectively -...

  • Branch Supervisor

    7 months ago

    Reading, United Kingdom The Vaults Group Full time

    **New branch opening soon!** **Responsibilities**: - To effectively manage the branch, maximising sales and always deliver world-class customer service. - Create an environment that guarantees a high-performance work culture with 100% compliance across policies and security procedures. - Manage all aspects of Health and Safety compliance to ensure employee...

  • Hybrid Branch Manager Lead

    1 month ago

    Reading, Reading, United Kingdom WeBuyAnyCar Full time

    Company OverviewWeBuyAnyCar is a market-leading brand offering exceptional customer service.The company has created a unique opportunity for an experienced customer-facing professional to lead a team in a hybrid branch environment.The role involves managing sales executives, ensuring the efficient running of the branch, and providing outstanding customer...

  • Assistant Branch Manager

    2 days ago

    Reading, United Kingdom GCS Associates Full time

    **Assistant Branch Manager - Builders Merchants** **Reading** **£26,000-£30,000 Starting Basic Salary ++ Benefits + Career Development** **Monday - Friday** **We are recruiting an Assistant Manager for a very well respected supplier of construction supplies.** Working alongside the Branch Manager you will be part of the senior management, helping...

  • Branch Assistant

    6 months ago

    Reading, United Kingdom Williams Trade Supplies Full time

    We’re looking for a Branch Assistant to be a star and join the team at Reading. This is a varied and active role and you'll be expected to serve customers on the trade counter and over the phone, undertake deliveries and assist with duties in the warehouse, in order to uphold the exceptional levels of customer service we are known for. As the Branch...

  • Branch Assistant

    6 months ago

    Reading, United Kingdom ADI Global Distribution Full time

    We are currently looking for an Branch Assistant - Sales to join the ADI team in the Reading branch! This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales. Our Branch Assistants are part of a customer-oriented team. You will be responsible for...

  • Head of Branch Operations

    7 months ago

    Reading, United Kingdom CCF Full time

    A buzzing atmosphere, great benefits, and plenty of opportunities for career progression - join CCF as a **Head of **Branch Operations **at our **CCF Branch in Reading** and share our success and good times with a hard-working, friendly bunch of people. **The role** - In this role you will support the the Branch Manager in all areas of the branch...

  • Branch Manager

    6 days ago

    Reading, United Kingdom Bridgewater Resources UK Full time

    A leading name within the electrical wholesale industry is offering ambitious and sales-focused professionals the opportunity to run their well-established business in Reading. You'll be rewarded with a competitive starting salary plus a lucrative bonus based on your success.The OpportunityThe role of a Branch Manager within this company is an exciting one...

  • Recruitment Branch Lead

    7 days ago

    Reading, Reading, United Kingdom Aligra Reading Full time

    Job Title: Recruitment Branch LeadAligra Reading is seeking an experienced Recruitment Branch Lead to join our team and drive business growth in our Reading branch. The ideal candidate will have a proven track record of achieving sales targets, developing teams, and delivering exceptional results. This is an exciting opportunity to join a dynamic company and...

  • Branch Manager

    1 week ago

    Reading, United Kingdom CV-Library Full time

    A leading name within the electrical wholesale industry is offering ambitious and sales-focused professionals the opportunity to run their well-established business in Reading. You'll be rewarded with a competitive starting salary plus a lucrative bonus based on your success. The Opportunity The role of a Branch Manager within this company is an...

  • Branch Manager

    2 days ago

    Reading, United Kingdom Bridgewater Resources UK Full time

    A leading name within the electrical wholesale industry is offering ambitious and sales-focused professionals the opportunity to run their well-established business in Reading. You'll be rewarded with a competitive starting salary plus a lucrative bonus based on your success. The Opportunity The role of a Branch Manager within this company is an...