Hospitality Manager

4 weeks ago

Birmingham, United Kingdom Levy Restaurants UK Full time
Hospitality Manager - Birmingham City Football Club
  • £32,000 per annum
  • 5 out of 7 days per week
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts - up to 55% off cinema tickets
    • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts - Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and an additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About the role:

Levy are committed to delivering exceptional matchday experiences and top-tier service to our guests at BCFC. Our hospitality suites and event spaces offer a unique blend of sport, entertainment, and luxury, catering to corporate clients, fans, and special events year-round.

We are looking for a dynamic Hospitality Manager to oversee and enhance the hospitality operations at St. Andrew's Stadium, ensuring the highest standards of service, while maximising revenue and customer satisfaction.
  • Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes
  • Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times
  • Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences
  • Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality
  • Monitor guest feedback and implement improvements to enhance overall service levels
  • Ensure all hospitality areas meet health and safety standards, as well as licensing requirements
  • Act as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience

About you:
  • Proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting
  • Strong leadership and communication skills, with the ability to manage a diverse team
  • Excellent organisational and multitasking abilities, thriving in a fast-paced environment
  • A customer-focused mindset with the drive to deliver premium service
  • Financial acumen with experience in budgeting and cost management
  • Flexibility to work weekends, evenings, and matchdays as required

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

AMRT1_UKCT

  • Hospitality Business Growth Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Jubilee Hospitality Full time

    About the Role:We are seeking a skilled Hospitality Business Growth Manager to oversee the end-to-end process from sales, planning, and execution of events for our growing hospitality group.Key Responsibilities:Develop and implement sales strategies to increase events revenue.Manage the organisation and planning of events, liaising with stakeholders to...

  • Kitchen Porter

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Valor Hospitality Europe Full time

    About Valor Hospitality EuropeWe are a leading hospitality group with a strong presence in the UK, operating 34 hotels across various brands. Our commitment to delivering exceptional customer experiences and providing career growth opportunities makes us an attractive employer for ambitious individuals.Job OverviewThis role involves working as a Kitchen...

  • Hospitality Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Detail 2 Recruitment Full time

    About UsDetail 2 Recruitment is a leading recruitment agency specializing in the hospitality sector. With over 20 years of experience, we have established relationships with top hospitality businesses across the UK.We are currently seeking an experienced Assistant Manager to join our client's team. As a key member of the management team, you will be...

  • Hospital Manager

    2 months ago

    Birmingham, United Kingdom Ramsay Health Care Full time

    Description Hospital Manager The Westbourne Centre, Birmingham The role Applications are invited for the position of Hospital Manager of The Westbourne Centre. The Westbourne Centre is situated in the middle of Edgbaston, Birmingham and is highly successful in terms of clinical quality and financial growth. The Centre treats self pay, insured...

  • Hospitality Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom TOCA Social Full time

    About TOCA SocialWe are a unique dining and entertainment experience with a football twist, offering a fun and energetic environment for our guests. Our team is at the heart of everything we do, and we are looking for a talented individual to join us as a Hospitality Manager.Job OverviewAs a Hospitality Manager at TOCA Social, you will be responsible for...

  • Hospital Manager

    6 months ago

    Birmingham, United Kingdom RSPCA Full time

    A bit about us 2024 is a big year for us as we turn 200 years young! We are proud of our long standing history in campaigning for a better world for animal welfare. We were the first to introduce a law to protect animals and have been working hard ever since to ensure that all animals can live free from pain and suffering. Through our campaigns we raise...

  • Hospitality Manager

    1 month ago

    Birmingham, United Kingdom TOCA Social Full time

    TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!  We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025! At TOCA Social, Everybody Plays! Football knowledge is not...

  • Hospitality Operations Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Levy UK & Ireland is seeking a dynamic Hospitality Manager to oversee and enhance the hospitality operations at St. Andrew's Stadium. The ideal candidate will have a proven track record in hospitality management, preferably within a stadium or large-scale venue setting.Key Responsibilities:Lead and manage all hospitality services, including matchday...

  • Hospitality Operations Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Levy Restaurants UK Full time

    Hospitality ManagerLevy Restaurants UK is seeking an experienced Hospitality Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences in a fast-paced environment.Key Responsibilities:Customer Service: Provide exceptional customer service to ensure a high level of customer...

  • Hospitality and Conferencing Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Hospitality and Conferencing ManagerLevy UK & Ireland is seeking a talented and passionate Hospitality and Conferencing Manager to join our dynamic team and contribute to our event planning excellence.Lead the planning, coordination, and hospitality service delivery of various events, including conferences, trade shows, corporate meetings, and social...

  • Hospitality Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom HR-CL Limited Full time

    Are you an experienced Meetings and Events or Hospitality Manager within the Hotel or Contract Catering Sectors?THE JOB: Coordination of all aspects of Hospitality and Event Management including catering, staffing and logistics.Ensure the site provides consistent and high-quality service for all event attendees and delegates.Hands on and delegative...

  • Hospitality Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Detail 2 Recruitment Full time

    Assistant Manager - HospitalityAbout Us:At Detail 2 Recruitment, we have over 20 years of experience in the hospitality sector, working with a variety of hospitality businesses across the UK. Our expertise spans pubs, casual dining restaurants, premium branded restaurants, fast food/quick service restaurants, coffee shops, and leisure and entertainment...

  • Hospitality Operations Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Levy Full time

    Levy UK & Ireland is a leading provider of hospitality services, delivering exceptional experiences to clients across the UK. We are seeking a highly skilled Hospitality Manager to join our team at St. Andrew's Stadium, home of Birmingham City Football Club.About the Role:Lead and manage all hospitality services, including matchday operations, VIP...

  • Hospitality Operations Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Levy Restaurants UK Full time

    Hospitality Manager RoleAt Levy UK & Ireland, we're seeking a skilled Hospitality Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and ensuring the highest standards of service.Key Responsibilities:Lead a team of hospitality professionals to provide outstanding service to...

  • Hospitality Operations Manager

    2 days ago

    Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time

    Job SummaryWe are seeking a highly skilled Hospitality Operations Manager to oversee and enhance the hospitality operations at St. Andrew's Stadium, ensuring the highest standards of service, while maximising revenue and customer satisfaction.The ideal candidate will have proven experience in a hospitality management role, preferably within a stadium,...

  • Hospitality and Conferencing Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Levy Restaurants UK Full time

    Job Summary:We are seeking a skilled Hospitality and Conferencing Manager to join our team at Levy UK & Ireland. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hospitality services.Key Responsibilities:Provide exceptional customer service to our clients and...

  • Operations Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Valor Hospitality Europe Full time

    Operations Manager Opportunity at Valor Hospitality EuropeWe are seeking an experienced Operations Manager to lead our hotel in Birmingham. As a key member of our team, you will be responsible for delivering exceptional customer service and driving commercial results.The ideal candidate will have a proven track record in hotel management, with strong...

  • Hospitality and Conferencing Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time

    Event Planning and Delivery ExpertiseWe are seeking a talented and passionate Hospitality and Conferencing Manager to join our dynamic team and contribute to our event planning excellence.Key Responsibilities:Lead the planning, coordination, and hospitality service delivery of various events, including conferences, trade shows, corporate meetings, and social...

  • Hospitality Operations Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Wilson Vale Full time

    We are seeking a highly skilled and experienced Hospitality and Event Manager to oversee the operations of two unique venues in Birmingham. The ideal candidate will have a passion for delivering exceptional guest experiences, superior organisational skills, and a proven track record in managing large-scale events and hospitality services.Key...

  • Hospitality Manager

    3 weeks ago

    Birmingham, United Kingdom Levy Full time

    Hospitality Manager - Birmingham Hospitality Manager - Birmingham City Football Club 32,000 per annum 5 out of 7 days per week Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare check Exclusive...