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Customer Service Executive
3 months ago
This is a super exciting opportunity for either a bright and confident individual, or a customer service professional to join an expanding company and progress their career.
As the Customer Service Executive, you will provide exceptional customer service to all customers, gaining a good understanding of their needs, whilst offering them proactive solutions.
Perfect for a driven, confident, bubbly and self-motivated individual
Client Details
My client, who are based in Witney, are looking to recruit a Customer Service Executive to join their expanding, high-performing Customer Service team.
They are a well-known manufacturing company who aim to give their customer's the best service possible. They pride themselves in their fun company culture and great career progression opportunities
Description
Key responsibilities of the Customer Service Executive include:
* Customer relationship management.* Processing orders.* Offer alternative products for out of stock items.* Promote new products.* Maximise order book fulfilment by liaising with Supply Chain and Warehouse.* Be able to give technical information on products confidently over the telephone.* Delight customers, above and beyond the call of duty (go the "extra mile").* Have detailed knowledge of the customer's requirement.* Have empathy for a customer's problem.* Think "outside the box" and offer achievable solutions to problems.* Be able to communicate concisely and effectively, both written and over the telephone.* Handle complaints professionally and aim to resolve the situation amicably.* Develop good working relationships with internal departments.* Be able to suggest improvements in processes and procedures.* Be computer literate (Microsoft Outlook, Word, and Excel).* Ad-hoc administrative tasks.
Profile
The successful Customer Service Executive will:
* Have previous customer service experience (desirable, but not essential)* Have a pleasant and friendly style* Work accurately with an eye for detail* Be able to absorb training and instructions in order to work independently* Be a team player* Have an enthusiastic and confident approach/telephone manner
Job Offer
Benefits include:
* Bonus schemes* 25 days annual leave* Employer matched pension scheme* Death in Service scheme* Training & Development - Career/Personal Development Plan/Apprenticeships* Employee discounts platform (Perkbox)* 'WeCare' well-being programme* Cycle-to-work scheme* On-site parking
