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Customer Service Executive

3 months ago

Horsham, United Kingdom Compass Pools Full time

A skilled and enthusiastic Customer Service Executive is needed to join WaterStream, one of the UK's largest swimming pool installers, based in Horsham on a full-time basis. 

We are looking for someone who is motivated to make their goals and ours a reality and join us on our exciting journey.

We are growing at a double-digit rate in an industry that is going from strength to strength. 

If you have strong customer service and phone skills and a background in customer service, we want to hear from you. 

About the Role

If successful, you will be instrumental in the group's delivery to customers from purchase and beyond. You must be great with customers and driven to succeed. 

You will work in an environment where no day is the same and will be expected to be flexible and a team player, committed to driving towards a common goal in this rapidly growing company. 

Key Responsibilities:

  • Dealing with phone and email enquiries into Repair and Service Booking
  • Communicate with customers on service and delivery issues and log accordingly
  • Manage Stock Control System, place orders, book deliveries
  • Liaise with the Sales team and Suppliers to ensure smooth order flow through the business
  • Undertake follow-up on Job bookings to ensure customer satisfaction
  • Deal with Warranty Claims & RMA process
  • Handle billing & invoicing for all jobs

Benefits: 

  • Regular staff social events
  • Great career progression prospects

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Customer Service Advisor, Customer Service Coordinator, Client Relationship Executive, Customer Service Executive, Telesales Executive, and Sales Coordinator, may also be considered for this role.