Customer Service Executive

3 months ago

Horsham, United Kingdom Gatwick Airport Limited Full time

Job Requirements

**'To be the airport for everyone, whatever your journey'**

**Customer Service Executive**

Do you want to be part of a strong culture that promotes customer-centricity? Then we have an exciting opportunity for you to represent the 2nd biggest airport in the UK within customer service.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

We put the customer at the heart of everything we do at London Gatwick and we're looking for someone with the same mindset and values. You'll need to have a warmly familiar character, provide clear and uncomplicated communications, be understanding, dependable, supportive and empathetic.

**What is the role?**

**What will you do?**
- Build your knowledge to allow you to be confident in responding to enquiries about airport facilities, products and services
- Take ownership of complaints, launch an investigation and use the information to provide a full response
- Walk in our customers shoes and show an understanding and empathy
- Build and foster meaningful relationships with colleagues and airport partners
- Work together, exchange information to resolve enquiries and complaints
- Deliver our brand character and live and breathe our core values
- Contribute to customer experience by identifying and taking ownership of opportunities for improvement
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development

**Do you have what we're looking for?**
- A friendly, enthusiastic and positive individual with a keen interest and willingness to learn and develop
- Experience in using computer systems, e.g. Microsoft word, Excel
- Excellent communication skills, both verbal and written
- Ability to build and foster meaningful relationships with colleagues and airport partners
- Knowledge and understanding of airport operations, would be useful
- Experience in handling customer queries, resolving complaints and providing excellent customer service
- Highly effective organisational skills and able to manage own workload
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

**What's it like to work here?**

We prioritise the professional growth of our employees and provide opportunities for people to continue their journey through ongoing development and support along with a total reward package that recognises your contribution.

We are committed to reflecting the diversity of our local community and the passengers we serve. We value an environment where everyone feels comfortable, respected, and empowered to be their authentic selves. As an equitable, diverse, and inclusive employer, we encourage different perspectives that redefine what's possible. Together, we form a strong and united team.

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